Technical Support
Many common user questions are covered in Knowledge Base (KB) articles or have been discussed in product newsgroups. For more information, see this Microsoft Web site.
For information about the latest support details on this product, see this Microsoft Web site.
Microsoft offers advanced support for experts and businesses. For more information about pay-per-incident assistance online or by phone in the United States, see this Microsoft Web site. To purchase support incidents in advance, call Professional Support Sales at (800) 936-3500. If you are calling from Canada, you can reach Professional Support Sales by calling (800) 805-4440 from 8:00 A.M. to 8:00 P.M., Monday through Friday, eastern time.
For larger organizations that require managed support directly from Microsoft, contracts are available through a number of Premier Support and Alliance Support offerings. For more information, see this Microsoft Web site.
The following table shows the phone numbers to call in the United States to submit your incident over the phone.
| Customer | Phone number |
|---|---|
| Developers | (800) 936-5800 |
| IT professionals | (800) 936-4900 |
| Partners (resellers/consultants) | (888) 456-5570 |
| Microsoft certified partners | (888) 677-9444 |
| Original equipment manufacturers | (800) 936-2197 |
| System builders | (888) 456-5570 |
For more information about the services that Microsoft Product Support Services offers in the United States, see one of the following Microsoft Web sites:
- Developers, see this Microsoft Web site
- IT professionals, see this Microsoft Web site
- Value add partners, Resellers, and Consultants, see this Microsoft Web site
- Microsoft certified partners, see this Microsoft Web site
- Original equipment manufacturers, see this Microsoft Web site
Product Support Services assistance is subject to the then-current prices, terms, and conditions of Microsoft, which are subject to change without notice.
The support terms listed here are available in the United States and Canada only. Support outside the United States and Canada may vary. For information about support offerings outside the United States and Canada, contact the Microsoft subsidiary in your area. For regional contact details, see this Microsoft Web site.
Last updated on Wednesday, October 18, 2006
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