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AgentStateService.SetSessionTransferInformation Method

  • Artigo

Sets the session specific information in the database so that when an agent transfers a call to another agent, the session information can be reproduced for them.

Namespace: Microsoft.Uii.AifServices
Assembly: Microsoft.Uii.AifServices (in Microsoft.Uii.AifServices.dll)

Usage

'Usage
Dim instance As AgentStateService
Dim toAgentId As Guid
Dim fromPhoneNumber As String
Dim sessionInformation As String

instance.SetSessionTransferInformation(toAgentId, fromPhoneNumber, sessionInformation)

Syntax

'Declaration
Public Overridable Sub SetSessionTransferInformation ( _
    toAgentId As Guid, _
    fromPhoneNumber As String, _
    sessionInformation As String _
)

public virtual void SetSessionTransferInformation (
    Guid toAgentId,
    string fromPhoneNumber,
    string sessionInformation
)

public:
virtual void SetSessionTransferInformation (
    Guid toAgentId, 
    String^ fromPhoneNumber, 
    String^ sessionInformation
)

public void SetSessionTransferInformation (
    Guid toAgentId, 
    String fromPhoneNumber, 
    String sessionInformation
)

public function SetSessionTransferInformation (
    toAgentId : Guid, 
    fromPhoneNumber : String, 
    sessionInformation : String
)

Parameters

  • toAgentId
    Specifies the agent ID to whom the call is transferred.
  • fromPhoneNumber
    Specifies the phone number from which the call was transferred.
  • sessionInformation
    Specifies the session information.

Remarks

This won't be able to cover all cases, but it will save call handling time.

Thread Safety

Any public static (Shared in Visual Basic) members of this type are thread safe. Any instance members are not guaranteed to be thread safe.

Platforms

See Also

Reference

AgentStateService Class
AgentStateService Members
Microsoft.Uii.AifServices Namespace

Unified Service Desk
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