Service Item Group Table
Specifies groups of items that are related in respect to repair and maintenance. For example, servers, televisions, monitors and radios.
You can use service item groups to set default values for the service items that belong to the groups. For example, contract discount percentages, service price group codes and response times. If you want the program to create service items automatically when you sell items (that is, post sales invoices), you need to assign service item groups to these items and mark the service item group as creating service items.
When you have set up service item groups, you can assign them to items, service items and service item lines in service orders.
List of Fields in the Table
To see the list of fields in this table, change to the Classic view. Choose the Choose View button in the upper-right corner, and then choose Classic.
| Field | Location |
|---|---|
| Create Service Item Field, Service Item Group Table | Service Management |
| Description Field, Service Item Group Table | Service Management |
| Default Serv. Price Group Code Field, Service Item Group Table | Service Management |
| Default Contract Discount % Field, Service Item Group Table | Service Management |
| Default Response Time (Hours) Field, Service Item Group Table | Service Management |
| Code Field, Service Item Group Table | Service Management |