How to: Assign Skill Codes to Service Item Groups
Servicing items that belong to certain service item groups may require specific skills. If this is the case, you must assign skill codes to these service item groups.
You set up how you use skill codes in the Resource Skills Option field in the Service Mgt. Setup window.
To assign a skill code to a service item group
In the Search box, enter Service Item Groups, and then choose the related link.
Select the service item group to which you want to assign a skill code.
On the Navigate tab, in the Resource group, choose Resource, and then choose Resource Skills. The Resource Skills window opens.
The Type and No. fields will already be filled in with information for the selected service item group.
In the Skill Code field, select the relevant skill code.
Note
You can only assign a skill code that differs from the existing ones for the selected service item group.
See Also
Tasks
How to: Assign Skill Codes to Resources
How to: Assign Skill Codes to Items and Service Items
How to: Set Up Skill Codes