Exemplo: Fechar um incidente
Publicado: novembro de 2016
Aplicável a: Dynamics CRM 2015
Este código de exemplo é para o Atualização do Microsoft Dynamics CRM 2015 e Microsoft Dynamics CRM Online 2015.Baixe o pacote do SDK do Microsoft Dynamics CRM. Pode ser encontrado no seguinte local no pacote de download:
SampleCode\CS\BusinessDataModel\Service\CloseAnIncident.cs
Requisitos
Para obter mais informações sobre os requisitos necessários à execução do código de exemplo fornecido neste SDK, consulte Usar o código de exemplo e auxiliar.
Demonstra
Este exemplo mostra como processar e fechar um incidente (ocorrência) com uma resolução de ocorrência.
Exemplo
using System;
using System.ServiceModel;
using Microsoft.Crm.Sdk.Messages;
using Microsoft.Xrm.Sdk;
using Microsoft.Xrm.Sdk.Client;
namespace Microsoft.Crm.Sdk.Samples
{
public class CloseAnIncident
{
#region Class Level Members
private OrganizationServiceProxy _serviceProxy;
private Guid _incidentId;
private Guid _appointmentId;
private Guid _accountId;
#endregion
#region How To Sample Code
public void Run(ServerConnection.Configuration serverConfig,
bool promptforDelete)
{
using (_serviceProxy = new OrganizationServiceProxy(serverConfig.OrganizationUri, serverConfig.HomeRealmUri,
serverConfig.Credentials, serverConfig.DeviceCredentials))
{
// This statement is required to enable early bound type support.
_serviceProxy.EnableProxyTypes();
CreateRequiredRecords();
RunIncidentManipulation();
DeleteRecords(promptforDelete);
}
}
private void RunIncidentManipulation()
{
Console.WriteLine("=== Creating and Closing an Incident (Case) ===");
// Create an incident.
var incident = new Incident
{
CustomerId = new EntityReference(Account.EntityLogicalName, _accountId),
Title = "Sample Incident"
};
_incidentId = _serviceProxy.Create(incident);
NotifyEntityCreated(Incident.EntityLogicalName, _incidentId);
// Create a 30-minute appointment regarding the incident.
var appointment = new Appointment
{
ScheduledStart = DateTime.Now,
ScheduledEnd = DateTime.Now.Add(new TimeSpan(0, 30, 0)),
Subject = "Sample 30-minute Appointment",
RegardingObjectId = new EntityReference(Incident.EntityLogicalName,
_incidentId)
};
_appointmentId = _serviceProxy.Create(appointment);
NotifyEntityCreated(Appointment.EntityLogicalName, _appointmentId);
// Show the time spent on the incident before closing the appointment.
NotifyTimeSpentOnIncident();
// Check the validity of the state transition to closed on the incident.
NotifyValidityOfIncidentSolvedStateChange();
// Close the appointment.
var setAppointmentStateReq = new SetStateRequest
{
EntityMoniker = new EntityReference(Appointment.EntityLogicalName,
_appointmentId),
State = new OptionSetValue((int)AppointmentState.Completed),
Status = new OptionSetValue((int)appointment_statuscode.Completed)
};
_serviceProxy.Execute(setAppointmentStateReq);
Console.WriteLine(" Appointment state set to completed.");
// Show the time spent on the incident after closing the appointment.
NotifyTimeSpentOnIncident();
// Check the validity of the state transition to closed again.
NotifyValidityOfIncidentSolvedStateChange();
// Create the incident's resolution.
var incidentResolution = new IncidentResolution
{
Subject = "Resolved Sample Incident",
IncidentId = new EntityReference(Incident.EntityLogicalName, _incidentId)
};
// Close the incident with the resolution.
var closeIncidentRequest = new CloseIncidentRequest
{
IncidentResolution = incidentResolution,
Status = new OptionSetValue((int)incident_statuscode.ProblemSolved)
};
_serviceProxy.Execute(closeIncidentRequest);
Console.WriteLine(" Incident closed.");
}
private void NotifyValidityOfIncidentSolvedStateChange()
{
// Validate the state transition.
var isValidRequest = new IsValidStateTransitionRequest
{
Entity = new EntityReference(Incident.EntityLogicalName, _incidentId),
NewState = IncidentState.Resolved.ToString(),
NewStatus = (int)incident_statuscode.ProblemSolved
};
var response =
(IsValidStateTransitionResponse)_serviceProxy.Execute(isValidRequest);
var isValidString = response.IsValid ? "is valid" : "is not valid";
Console.WriteLine(" The transition to a completed status reason {0}.",
isValidString);
}
private void NotifyTimeSpentOnIncident()
{
// Calculate the total number of minutes spent on an incident.
var calculateRequestTime = new CalculateTotalTimeIncidentRequest
{
IncidentId = _incidentId
};
var response =
(CalculateTotalTimeIncidentResponse)_serviceProxy.Execute(calculateRequestTime);
Console.WriteLine(" {0} minutes have been spent on the incident.",
response.TotalTime);
}
private void NotifyEntityCreated(String entityName, Guid entityId)
{
Console.WriteLine(" {0} created with GUID {{{1}}}",
entityName, entityId);
}
private void CreateRequiredRecords()
{
// Create an account to act as a customer for the incident.
var account = new Account
{
Name = "Litware, Inc.",
Address1_StateOrProvince = "Colorado"
};
_accountId = (_serviceProxy.Create(account));
}
private void DeleteRecords(bool prompt)
{
bool toBeDeleted = true;
if (prompt)
{
// Ask the user if the created entities should be deleted.
Console.Write("\nDo you want these entity records deleted? (y/n) [y]: ");
String answer = Console.ReadLine();
if (answer.StartsWith("y") ||
answer.StartsWith("Y") ||
answer == String.Empty)
{
toBeDeleted = true;
}
else
{
toBeDeleted = false;
}
}
if (toBeDeleted)
{
// The account is all that needs to be deleted. Everything else will be
// deleted with it.
_serviceProxy.Delete(Account.EntityLogicalName, _accountId);
}
}
#endregion How To Sample Code
#region Main method
/// <summary>
/// Standard Main() method used by most SDK samples.
/// </summary>
/// <param name="args"></param>
static public void Main(string[] args)
{
try
{
// Obtain the target organization's web address and client logon
// credentials from the user.
ServerConnection serverConnect = new ServerConnection();
ServerConnection.Configuration config = serverConnect.GetServerConfiguration();
var app = new CloseAnIncident();
app.Run(config, true);
}
catch (FaultException<Microsoft.Xrm.Sdk.OrganizationServiceFault> ex)
{
Console.WriteLine("The application terminated with an error.");
Console.WriteLine("Timestamp: {0}", ex.Detail.Timestamp);
Console.WriteLine("Code: {0}", ex.Detail.ErrorCode);
Console.WriteLine("Message: {0}", ex.Detail.Message);
Console.WriteLine("Plugin Trace: {0}", ex.Detail.TraceText);
Console.WriteLine("Inner Fault: {0}",
null == ex.Detail.InnerFault ? "No Inner Fault" : "Has Inner Fault");
}
catch (System.TimeoutException ex)
{
Console.WriteLine("The application terminated with an error.");
Console.WriteLine("Message: {0}", ex.Message);
Console.WriteLine("Stack Trace: {0}", ex.StackTrace);
Console.WriteLine("Inner Fault: {0}",
null == ex.InnerException.Message ? "No Inner Fault" : ex.InnerException.Message);
}
catch (System.Exception ex)
{
Console.WriteLine("The application terminated with an error.");
Console.WriteLine(ex.Message);
// Display the details of the inner exception.
if (ex.InnerException != null)
{
Console.WriteLine(ex.InnerException.Message);
FaultException<Microsoft.Xrm.Sdk.OrganizationServiceFault> fe = ex.InnerException
as FaultException<Microsoft.Xrm.Sdk.OrganizationServiceFault>;
if (fe != null)
{
Console.WriteLine("Timestamp: {0}", fe.Detail.Timestamp);
Console.WriteLine("Code: {0}", fe.Detail.ErrorCode);
Console.WriteLine("Message: {0}", fe.Detail.Message);
Console.WriteLine("Plugin Trace: {0}", fe.Detail.TraceText);
Console.WriteLine("Inner Fault: {0}",
null == fe.Detail.InnerFault ? "No Inner Fault" : "Has Inner Fault");
}
}
}
// Additional exceptions to catch: SecurityTokenValidationException, ExpiredSecurityTokenException,
// SecurityAccessDeniedException, MessageSecurityException, and SecurityNegotiationException.
finally
{
Console.WriteLine("Press <Enter> to exit.");
Console.ReadLine();
}
}
#endregion Main method
}
}
Confira Também
CloseIncidentRequest
IsValidStateTransitionRequest
Entidades de incidente (ocorrência)
© 2017 Microsoft. Todos os direitos reservados. Direitos autorais