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Cancel a return order

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You can cancel a return order (instead of deleting it) when you want to save a record of the planned return.

Note

Only return orders that have a Return status of Created can be canceled. Return orders with a Return status of Open or Closed can't be canceled.

  1. Go to one of the following pages:

    • Sales and marketing > Sales returns > All return orders.
    • Sales and marketing > Sales returns > Created return orders.

  2. Select the return order to cancel.

  3. On the Action Pane, open the Return order tab and, from the Maintain group, select Cancel order.