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Queue table/entity reference (Microsoft Dynamics 365)

  • Artigo

A list of records that require action, such as accounts, activities, and cases.

Note

The Microsoft Dynamics 365 Queue table extends the Microsoft Dataverse Queue table.

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

EmailSignature

Property Value
Description
DisplayName Email Signature
IsValidForForm True
IsValidForRead True
LogicalName emailsignature
RequiredLevel None
Type Lookup
Targets emailsignature

msdyn_assignmentinputcontractid

Property Value
Description Link assignment input contract with queue.
DisplayName Assignment Input Contract Id
IsValidForForm True
IsValidForRead True
LogicalName msdyn_assignmentinputcontractid
RequiredLevel None
Type Lookup
Targets msdyn_decisioncontract

msdyn_assignmentstrategy

Property Value
Description
DisplayName Assignment Strategy
IsValidForForm True
IsValidForRead True
LogicalName msdyn_assignmentstrategy
RequiredLevel None
Type Picklist
DefaultFormValue -1
GlobalChoiceName msdyn_queueassignmentstrategy

msdyn_assignmentstrategy Choices/Options

Value Label
192350000 Omnichannel Assignment
192350001 Round Robin
192350002 Custom Assignment Configuration
192350003 Longest Idle

msdyn_inqueueoverflowrulesetid

Property Value
Description Define overflow rules for work items after it enters queue
DisplayName Inqueue Overflow Ruleset
IsValidForForm True
IsValidForRead True
LogicalName msdyn_inqueueoverflowrulesetid
RequiredLevel None
Type Lookup
Targets msdyn_decisionruleset

msdyn_intentfamilyid

Property Value
Description
DisplayName intentfamilyid
IsValidForForm True
IsValidForRead True
LogicalName msdyn_intentfamilyid
RequiredLevel None
Type Lookup
Targets msdyn_intentfamily

msdyn_isdefaultqueue

Property Value
Description Shows whether the queue is set as default or not.
DisplayName Is Default Queue
IsValidForForm True
IsValidForRead True
LogicalName msdyn_isdefaultqueue
RequiredLevel None
Type Boolean
GlobalChoiceName queue_msdyn_isdefaultqueue
DefaultValue False
True Label Yes
False Label No

msdyn_isomnichannelqueue

Property Value
Description Shows whether the queue is used as Omnichannel queue for work distribution.
DisplayName Is Omnichannel queue
IsValidForForm True
IsValidForRead True
LogicalName msdyn_isomnichannelqueue
RequiredLevel ApplicationRequired
Type Boolean
GlobalChoiceName queue_msdyn_isomnichannelqueue
DefaultValue False
True Label Yes
False Label No

msdyn_maxqueuesize

Property Value
Description Maximum queue size
DisplayName Maximum queue size
IsValidForForm True
IsValidForRead True
LogicalName msdyn_maxqueuesize
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue 0

msdyn_operatinghourid

Property Value
Description Unique identifier for Operating hour associated with Queue
DisplayName Operating Hours
IsValidForForm True
IsValidForRead True
LogicalName msdyn_operatinghourid
RequiredLevel None
Type Lookup
Targets msdyn_operatinghour

msdyn_operatinghoursbasedassignment

Property Value
Description Setting to enable/disable periodic processing of a queue
DisplayName Enable Operating Hours Based Assignment for Queue
IsValidForForm True
IsValidForRead True
LogicalName msdyn_operatinghoursbasedassignment
RequiredLevel None
Type Boolean
GlobalChoiceName queue_msdyn_operatinghoursbasedassignment
DefaultValue False
True Label Yes
False Label No

msdyn_prequeueoverflowrulesetid

Property Value
Description Define overflow rules for work items before it enters queue
DisplayName Prequeue Overflow Ruleset
IsValidForForm True
IsValidForRead True
LogicalName msdyn_prequeueoverflowrulesetid
RequiredLevel None
Type Lookup
Targets msdyn_decisionruleset

msdyn_priority

Property Value
Description Priority of the queue to indicate conversation assignment order to the agent.
DisplayName Priority
IsValidForForm True
IsValidForRead True
LogicalName msdyn_priority
RequiredLevel ApplicationRequired
Type Integer
MaxValue 2147483647
MinValue 1

msdyn_processqueueperiodically

Property Value
Description Setting to enable/disable periodic processing of a queue
DisplayName Enable Periodic Processing of Queue
IsValidForForm True
IsValidForRead True
LogicalName msdyn_processqueueperiodically
RequiredLevel None
Type Boolean
GlobalChoiceName queue_msdyn_processqueueperiodically
DefaultValue False
True Label Yes
False Label No

msdyn_queuetype

Property Value
Description Defines the type of channels handled by this queue
DisplayName Queue type
IsValidForForm True
IsValidForRead True
LogicalName msdyn_queuetype
RequiredLevel ApplicationRequired
Type Picklist
DefaultFormValue 192350000
GlobalChoiceName msdyn_queuetype

msdyn_queuetype Choices/Options

Value Label
192350000 Messaging
192350001 Entity

msdyn_uniquename

Property Value
Description Unique Name for the entity.
DisplayName Unique Name
IsValidForForm True
IsValidForRead True
LogicalName msdyn_uniquename
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 128

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

msdyn_decisionruleset_queue_msdyn_inqueueoverflowrulesetid

One-To-Many Relationship: msdyn_decisionruleset msdyn_decisionruleset_queue_msdyn_inqueueoverflowrulesetid

Property Value
ReferencedEntity msdyn_decisionruleset
ReferencedAttribute msdyn_decisionrulesetid
ReferencingAttribute msdyn_inqueueoverflowrulesetid
ReferencingEntityNavigationPropertyName msdyn_inqueueoverflowrulesetid
IsHierarchical
CascadeConfiguration Archive: RemoveLink
Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

msdyn_msdyn_operatinghour_queue

One-To-Many Relationship: msdyn_operatinghour msdyn_msdyn_operatinghour_queue

Property Value
ReferencedEntity msdyn_operatinghour
ReferencedAttribute msdyn_operatinghourid
ReferencingAttribute msdyn_operatinghourid
ReferencingEntityNavigationPropertyName msdyn_operatinghourid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

msdyn_queue_decisioncontractid

One-To-Many Relationship: msdyn_decisioncontract msdyn_queue_decisioncontractid

Property Value
ReferencedEntity msdyn_decisioncontract
ReferencedAttribute msdyn_decisioncontractid
ReferencingAttribute msdyn_assignmentinputcontractid
ReferencingEntityNavigationPropertyName msdyn_routingcontractid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

msdyn_queue_decisionrulesetId

One-To-Many Relationship: msdyn_decisionruleset msdyn_queue_decisionrulesetId

Property Value
ReferencedEntity msdyn_decisionruleset
ReferencedAttribute msdyn_decisionrulesetid
ReferencingAttribute msdyn_prequeueoverflowrulesetid
ReferencingEntityNavigationPropertyName msdyn_decisionrulesetid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

Queue_intentfamilyid_msdyn_intentfamily

One-To-Many Relationship: msdyn_intentfamily Queue_intentfamilyid_msdyn_intentfamily

Property Value
ReferencedEntity msdyn_intentfamily
ReferencedAttribute msdyn_intentfamilyid
ReferencingAttribute msdyn_intentfamilyid
ReferencingEntityNavigationPropertyName msdyn_intentfamilyid
IsHierarchical
CascadeConfiguration Archive: RemoveLink
Assign: NoCascade
Delete: Restrict
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

msdyn_intentsolutionmap_queueid_queue

Many-To-One Relationship: msdyn_intentsolutionmap msdyn_intentsolutionmap_queueid_queue

Property Value
ReferencingEntity msdyn_intentsolutionmap
ReferencingAttribute msdyn_queueid
ReferencedEntityNavigationPropertyName msdyn_intentsolutionmap_queueid_queue
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_liveworkstream_defaultqueue_Queue

Many-To-One Relationship: msdyn_liveworkstream msdyn_liveworkstream_defaultqueue_Queue

Property Value
ReferencingEntity msdyn_liveworkstream
ReferencingAttribute msdyn_defaultqueue
ReferencedEntityNavigationPropertyName msdyn_liveworkstream_defaultqueue_Queue
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_queue_msdyn_assignmentconfiguration_queueid

Many-To-One Relationship: msdyn_assignmentconfiguration msdyn_queue_msdyn_assignmentconfiguration_queueid

Property Value
ReferencingEntity msdyn_assignmentconfiguration
ReferencingAttribute msdyn_queueid
ReferencedEntityNavigationPropertyName msdyn_queue_msdyn_assignmentconfiguration_queueid
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_queue_msdyn_liveworkstream_msdyn_bot_queue

Many-To-One Relationship: msdyn_liveworkstream msdyn_queue_msdyn_liveworkstream_msdyn_bot_queue

Property Value
ReferencingEntity msdyn_liveworkstream
ReferencingAttribute msdyn_bot_queue
ReferencedEntityNavigationPropertyName msdyn_queue_msdyn_liveworkstream_msdyn_bot_queue
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_queue_msdyn_liveworkstream_queueid

Many-To-One Relationship: msdyn_liveworkstream msdyn_queue_msdyn_liveworkstream_queueid

Property Value
ReferencingEntity msdyn_liveworkstream
ReferencingAttribute msdyn_outboundqueueid
ReferencedEntityNavigationPropertyName msdyn_queue_msdyn_liveworkstream_queueid
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_queue_msdyn_ocliveworkitem_queueid

Many-To-One Relationship: msdyn_ocliveworkitem msdyn_queue_msdyn_ocliveworkitem_queueid

Property Value
ReferencingEntity msdyn_ocliveworkitem
ReferencingAttribute msdyn_cdsqueueid
ReferencedEntityNavigationPropertyName msdyn_queue_msdyn_ocliveworkitem_queueid
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_queue_msdyn_ocsession_queueid

Many-To-One Relationship: msdyn_ocsession msdyn_queue_msdyn_ocsession_queueid

Property Value
ReferencingEntity msdyn_ocsession
ReferencingAttribute msdyn_cdsqueueid
ReferencedEntityNavigationPropertyName msdyn_queue_msdyn_ocsession_queueid
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_queue_msdyn_originatingqueue_queueid

Many-To-One Relationship: msdyn_originatingqueue msdyn_queue_msdyn_originatingqueue_queueid

Property Value
ReferencingEntity msdyn_originatingqueue
ReferencingAttribute msdyn_queueid
ReferencedEntityNavigationPropertyName msdyn_queue_msdyn_originatingqueue_queueid
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_queue_msdyn_salesroutingrun_ownerassigned

Many-To-One Relationship: msdyn_salesroutingrun msdyn_queue_msdyn_salesroutingrun_ownerassigned

Property Value
ReferencingEntity msdyn_salesroutingrun
ReferencingAttribute msdyn_ownerassigned
ReferencedEntityNavigationPropertyName msdyn_queue_msdyn_salesroutingrun_ownerassigned
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_queue_msdyn_salesroutingrun_previousowner

Many-To-One Relationship: msdyn_salesroutingrun msdyn_queue_msdyn_salesroutingrun_previousowner

Property Value
ReferencingEntity msdyn_salesroutingrun
ReferencingAttribute msdyn_previousowner
ReferencedEntityNavigationPropertyName msdyn_queue_msdyn_salesroutingrun_previousowner
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_queue_msdyn_sessionparticipant_msdyn_cdsqueueid

Many-To-One Relationship: msdyn_sessionparticipant msdyn_queue_msdyn_sessionparticipant_msdyn_cdsqueueid

Property Value
ReferencingEntity msdyn_sessionparticipant
ReferencingAttribute msdyn_cdsqueueid
ReferencedEntityNavigationPropertyName msdyn_queue_msdyn_sessionparticipant_msdyn_cdsqueueid
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_queue_msdyn_unifiedroutingrun_queue

Many-To-One Relationship: msdyn_unifiedroutingrun msdyn_queue_msdyn_unifiedroutingrun_queue

Property Value
ReferencingEntity msdyn_unifiedroutingrun
ReferencingAttribute msdyn_queue
ReferencedEntityNavigationPropertyName msdyn_queue_msdyn_unifiedroutingrun_queue
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_queue_ocruleitem

Many-To-One Relationship: msdyn_ocruleitem msdyn_queue_ocruleitem

Property Value
ReferencingEntity msdyn_ocruleitem
ReferencingAttribute msdyn_cdsqueueassignid
ReferencedEntityNavigationPropertyName msdyn_queue_ocruleitem
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

queue_msdyn_entityId_msdyn_activeicdextension

Many-To-One Relationship: msdyn_activeicdextension queue_msdyn_entityId_msdyn_activeicdextension

Property Value
ReferencingEntity msdyn_activeicdextension
ReferencingAttribute msdyn_entityid
ReferencedEntityNavigationPropertyName queue_msdyn_entityId_msdyn_activeicdextension
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

queue_msdyn_entityId_msdyn_entityWorkstreamMap

Many-To-One Relationship: msdyn_entityworkstreammap queue_msdyn_entityId_msdyn_entityWorkstreamMap

Property Value
ReferencingEntity msdyn_entityworkstreammap
ReferencingAttribute msdyn_entityid
ReferencedEntityNavigationPropertyName queue_msdyn_entityId_msdyn_entityWorkstreamMap
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

queue_msdyn_entityId_msdyn_icdextension

Many-To-One Relationship: msdyn_icdextension queue_msdyn_entityId_msdyn_icdextension

Property Value
ReferencingEntity msdyn_icdextension
ReferencingAttribute msdyn_entityid
ReferencedEntityNavigationPropertyName queue_msdyn_entityId_msdyn_icdextension
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

See also

Dataverse table/entity reference
Dataverse Web API Reference
queue