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canCreateSession (app profile manager)

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Allows you to check whether a new session can be created.

Note

Customer Service workspace lets you open up to 10 sessions simultaneously. If you open more than 10 sessions, then the following message is displayed: "Maximum sessions reached. Close a session before opening another."

Syntax

Microsoft.Apm.canCreateSession();

Return value

A Boolean value of true if a new session can be created; otherwise, false.

Example

if  (Microsoft.Apm.canCreateSession()) {
//checks if maximum allowed of sessions has been reached
x=new Map();
x.set("parametersStr", '[["entityName", "incident"], ["entityId", "11bb11bb-cc22-dd33-ee44-55ff55ff55ff"]]');
Microsoft.Apm.createSession({templateName: "case_entity_session_default_template", sessionContext: x});
}