msdyn_oclinechannelconfig Entity Reference
Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.
LINE accounts for Omnichannel integration
Added by: Omnichannel – SocialChannels Solution
Messages
| Message | Web API Operation | SDK Assembly |
|---|---|---|
| Assign | PATCH [org URI]/api/data/v9.1/msdyn_oclinechannelconfigs(msdyn_oclinechannelconfigid) Update ownerid property. |
AssignRequest |
| Create | POST [org URI]/api/data/v9.1/msdyn_oclinechannelconfigs See Create |
CreateRequest or Create |
| Delete | DELETE [org URI]/api/data/v9.1/msdyn_oclinechannelconfigs(msdyn_oclinechannelconfigid) See Delete |
DeleteRequest or Delete |
| GrantAccess | GrantAccess Action | GrantAccessRequest |
| IsValidStateTransition | IsValidStateTransition Function | IsValidStateTransitionRequest |
| ModifyAccess | ModifyAccess Action | ModifyAccessRequest |
| Retrieve | GET [org URI]/api/data/v9.1/msdyn_oclinechannelconfigs(msdyn_oclinechannelconfigid) See Retrieve |
RetrieveRequest or Retrieve |
| RetrieveMultiple | GET [org URI]/api/data/v9.1/msdyn_oclinechannelconfigs See Query Data |
RetrieveMultipleRequest or RetrieveMultiple |
| RetrievePrincipalAccess | RetrievePrincipalAccess Function | RetrievePrincipalAccessRequest |
| RetrieveSharedPrincipalsAndAccess | RetrieveSharedPrincipalsAndAccess Function | RetrieveSharedPrincipalsAndAccessRequest |
| RevokeAccess | RevokeAccess Action | RevokeAccessRequest |
| SetState | PATCH [org URI]/api/data/v9.1/msdyn_oclinechannelconfigs(msdyn_oclinechannelconfigid) Update statecode and statuscode properties. |
SetStateRequest |
| Update | PATCH [org URI]/api/data/v9.1/msdyn_oclinechannelconfigs(msdyn_oclinechannelconfigid) See Update |
UpdateRequest or Update |
Entity Properties
| Property | Value |
|---|---|
| CollectionSchemaName | msdyn_oclinechannelconfigs |
| DisplayCollectionName | LINE accounts |
| DisplayName | LINE account |
| EntitySetName | msdyn_oclinechannelconfigs |
| IsBPFEntity | False |
| LogicalCollectionName | msdyn_oclinechannelconfigs |
| LogicalName | msdyn_oclinechannelconfig |
| OwnershipType | UserOwned |
| PrimaryIdAttribute | msdyn_oclinechannelconfigid |
| PrimaryNameAttribute | msdyn_name |
| SchemaName | msdyn_oclinechannelconfig |
Writable attributes
These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.
- ImportSequenceNumber
- msdyn_channelaccesstoken
- msdyn_channelid
- msdyn_channelsecret
- msdyn_enablefileattachmentsforagents
- msdyn_enablefileattachmentsforcustomers
- msdyn_liveworkstreamid
- msdyn_name
- msdyn_oclinechannelconfigId
- msdyn_ocwidgetlanguage
- msdyn_PostConversationSurvey
- msdyn_PostConversationSurveyEnable
- msdyn_PostConversationSurveyMessageText
- msdyn_PostConversationSurveyMode
- msdyn_webhookurl
- OverriddenCreatedOn
- OwnerId
- OwnerIdType
- statecode
- statuscode
- TimeZoneRuleVersionNumber
- UTCConversionTimeZoneCode
ImportSequenceNumber
| Property | Value |
|---|---|
| Description | Sequence number of the import that created this record. |
| DisplayName | Import Sequence Number |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | importsequencenumber |
| MaxValue | 2147483647 |
| MinValue | -2147483648 |
| RequiredLevel | None |
| Type | Integer |
msdyn_channelaccesstoken
| Property | Value |
|---|---|
| Description | Channel Access Token is of Line Channel |
| DisplayName | Channel Access Token |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | msdyn_channelaccesstoken |
| MaxLength | 1000 |
| RequiredLevel | ApplicationRequired |
| Type | String |
msdyn_channelid
| Property | Value |
|---|---|
| Description | Channel ID of Line Channel |
| DisplayName | Channel ID |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | msdyn_channelid |
| MaxLength | 100 |
| RequiredLevel | ApplicationRequired |
| Type | String |
msdyn_channelsecret
| Property | Value |
|---|---|
| Description | Channel secret of the Line Channel |
| DisplayName | Channel Secret |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | msdyn_channelsecret |
| MaxLength | 225 |
| RequiredLevel | ApplicationRequired |
| Type | String |
msdyn_enablefileattachmentsforagents
Added by: Omnichannel - SocialChannels Patch Solution
| Property | Value |
|---|---|
| Description | Enable file attachments for agents |
| DisplayName | Enable file attachments for agents |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | msdyn_enablefileattachmentsforagents |
| RequiredLevel | None |
| Type | Boolean |
msdyn_enablefileattachmentsforagents Options
| Value | Label |
|---|---|
| 1 | Yes |
| 0 | No |
DefaultValue: False
msdyn_enablefileattachmentsforcustomers
Added by: Omnichannel - SocialChannels Patch Solution
| Property | Value |
|---|---|
| Description | Enable file attachments for customers |
| DisplayName | Enable file attachments for customers |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | msdyn_enablefileattachmentsforcustomers |
| RequiredLevel | None |
| Type | Boolean |
msdyn_enablefileattachmentsforcustomers Options
| Value | Label |
|---|---|
| 1 | Yes |
| 0 | No |
DefaultValue: False
msdyn_liveworkstreamid
| Property | Value |
|---|---|
| Description | Work Stream |
| DisplayName | Work Stream |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | msdyn_liveworkstreamid |
| RequiredLevel | ApplicationRequired |
| Targets | msdyn_liveworkstream |
| Type | Lookup |
msdyn_name
| Property | Value |
|---|---|
| Description | The name of the custom entity. |
| DisplayName | Name |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | msdyn_name |
| MaxLength | 100 |
| RequiredLevel | ApplicationRequired |
| Type | String |
msdyn_oclinechannelconfigId
| Property | Value |
|---|---|
| Description | Unique identifier for entity instances |
| DisplayName | Line Channel identifies Line Channel |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | msdyn_oclinechannelconfigid |
| RequiredLevel | SystemRequired |
| Type | Uniqueidentifier |
msdyn_ocwidgetlanguage
Added by: Omnichannel - SocialChannels Patch Solution
| Property | Value |
|---|---|
| Description | The language setting for the LINE account |
| DisplayName | LINE account language |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | msdyn_ocwidgetlanguage |
| RequiredLevel | ApplicationRequired |
| Targets | msdyn_oclanguage |
| Type | Lookup |
msdyn_PostConversationSurvey
Added by: Omnichannel - SocialChannels Patch Solution
| Property | Value |
|---|---|
| Description | Lookup to Forms Pro survey field |
| DisplayName | Survey |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | msdyn_postconversationsurvey |
| RequiredLevel | None |
| Targets | msfp_survey |
| Type | Lookup |
msdyn_PostConversationSurveyEnable
Added by: Omnichannel - SocialChannels Patch Solution
| Property | Value |
|---|---|
| Description | To enable or disable post conversation survey |
| DisplayName | Enable |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | msdyn_postconversationsurveyenable |
| RequiredLevel | None |
| Type | Boolean |
msdyn_PostConversationSurveyEnable Options
| Value | Label |
|---|---|
| 1 | Yes |
| 0 | No |
DefaultValue: False
msdyn_PostConversationSurveyMessageText
Added by: Omnichannel - SocialChannels Patch Solution
| Property | Value |
|---|---|
| Description | Prefix text for survey link message that will be sent to the user. |
| DisplayName | Message |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | msdyn_postconversationsurveymessagetext |
| MaxLength | 200 |
| RequiredLevel | None |
| Type | String |
msdyn_PostConversationSurveyMode
Added by: Omnichannel - SocialChannels Patch Solution
| Property | Value |
|---|---|
| Description | Mode of the survey to be sent |
| DisplayName | Survey Mode |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | msdyn_postconversationsurveymode |
| RequiredLevel | None |
| Type | Picklist |
msdyn_PostConversationSurveyMode Options
| Value | Label |
|---|---|
| 192350000 | Insert survey in conversation |
| 192350001 | Send survey link to conversation |
msdyn_webhookurl
| Property | Value |
|---|---|
| Description | Webhook URL of Line Channel |
| DisplayName | Webhook URL |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | msdyn_webhookurl |
| MaxLength | 500 |
| RequiredLevel | None |
| Type | String |
OverriddenCreatedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time that the record was migrated. |
| DisplayName | Record Created On |
| Format | DateOnly |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | overriddencreatedon |
| RequiredLevel | None |
| Type | DateTime |
OwnerId
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | Owner Id |
| DisplayName | Owner |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | ownerid |
| RequiredLevel | SystemRequired |
| Targets | systemuser,team |
| Type | Owner |
OwnerIdType
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | Owner Id Type |
| DisplayName | |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owneridtype |
| RequiredLevel | SystemRequired |
| Type | EntityName |
statecode
| Property | Value |
|---|---|
| Description | Status of the Line Channel |
| DisplayName | Status |
| IsValidForCreate | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | statecode |
| RequiredLevel | SystemRequired |
| Type | State |
statecode Options
| Value | Label | DefaultStatus | InvariantName |
|---|---|---|---|
| 0 | Active | 1 | Active |
| 1 | Inactive | 2 | Inactive |
statuscode
| Property | Value |
|---|---|
| Description | Reason for the status of the Line Channel |
| DisplayName | Status Reason |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | statuscode |
| RequiredLevel | None |
| Type | Status |
statuscode Options
| Value | Label | State |
|---|---|---|
| 1 | Active | 0 |
| 2 | Inactive | 1 |
TimeZoneRuleVersionNumber
| Property | Value |
|---|---|
| Description | For internal use only. |
| DisplayName | Time Zone Rule Version Number |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | timezoneruleversionnumber |
| MaxValue | 2147483647 |
| MinValue | -1 |
| RequiredLevel | None |
| Type | Integer |
UTCConversionTimeZoneCode
| Property | Value |
|---|---|
| Description | Time zone code that was in use when the record was created. |
| DisplayName | UTC Conversion Time Zone Code |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | utcconversiontimezonecode |
| MaxValue | 2147483647 |
| MinValue | -1 |
| RequiredLevel | None |
| Type | Integer |
Read-only attributes
These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.
- CreatedBy
- CreatedByName
- CreatedByYomiName
- CreatedOn
- CreatedOnBehalfBy
- CreatedOnBehalfByName
- CreatedOnBehalfByYomiName
- ModifiedBy
- ModifiedByName
- ModifiedByYomiName
- ModifiedOn
- ModifiedOnBehalfBy
- ModifiedOnBehalfByName
- ModifiedOnBehalfByYomiName
- msdyn_liveworkstreamidName
- msdyn_ocwidgetlanguageName
- msdyn_PostConversationSurveyName
- OwnerIdName
- OwnerIdYomiName
- OwningBusinessUnit
- OwningTeam
- OwningUser
- VersionNumber
CreatedBy
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | Unique identifier of the user who created the record. |
| DisplayName | Created By |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
CreatedByName
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedByYomiName
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdbyyominame |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
CreatedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time when the record was created. |
| DisplayName | Created On |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdon |
| RequiredLevel | None |
| Type | DateTime |
CreatedOnBehalfBy
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | Unique identifier of the delegate user who created the record. |
| DisplayName | Created By (Delegate) |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdonbehalfby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
CreatedOnBehalfByName
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdonbehalfbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedOnBehalfByYomiName
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdonbehalfbyyominame |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
ModifiedBy
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | Unique identifier of the user who modified the record. |
| DisplayName | Modified By |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
ModifiedByName
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedByYomiName
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedbyyominame |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
ModifiedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time when the record was modified. |
| DisplayName | Modified On |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedon |
| RequiredLevel | None |
| Type | DateTime |
ModifiedOnBehalfBy
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | Unique identifier of the delegate user who modified the record. |
| DisplayName | Modified By (Delegate) |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
ModifiedOnBehalfByName
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedOnBehalfByYomiName
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfbyyominame |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
msdyn_liveworkstreamidName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | msdyn_liveworkstreamidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
msdyn_ocwidgetlanguageName
Added by: Omnichannel - SocialChannels Patch Solution
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | msdyn_ocwidgetlanguagename |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
msdyn_PostConversationSurveyName
Added by: Omnichannel - SocialChannels Patch Solution
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | msdyn_postconversationsurveyname |
| MaxLength | 450 |
| RequiredLevel | None |
| Type | String |
OwnerIdName
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | Name of the owner |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owneridname |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
OwnerIdYomiName
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | Yomi name of the owner |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owneridyominame |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
OwningBusinessUnit
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | Unique identifier for the business unit that owns the record |
| DisplayName | Owning Business Unit |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owningbusinessunit |
| RequiredLevel | None |
| Targets | businessunit |
| Type | Lookup |
OwningTeam
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | Unique identifier for the team that owns the record. |
| DisplayName | Owning Team |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owningteam |
| RequiredLevel | None |
| Targets | team |
| Type | Lookup |
OwningUser
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | Unique identifier for the user that owns the record. |
| DisplayName | Owning User |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owninguser |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
VersionNumber
Added by: Active Solution Solution
| Property | Value |
|---|---|
| Description | Version Number |
| DisplayName | Version Number |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | versionnumber |
| MaxValue | 9223372036854775807 |
| MinValue | -9223372036854775808 |
| RequiredLevel | None |
| Type | BigInt |
One-To-Many Relationships
Listed by SchemaName.
- msdyn_oclinechannelconfig_msdyn_ocprovisioningstate_oclinechannelconfigid
- msdyn_oclinechannelconfig_msdyn_ocbotchannelregistration_msdyn_oclinechannelconfigid
msdyn_oclinechannelconfig_msdyn_ocprovisioningstate_oclinechannelconfigid
Same as msdyn_ocprovisioningstate, msdyn_oclinechannelconfig_msdyn_ocprovisioningstate_oclinechannelconfigid entity, Many-To-One relationship.
| Property | Value |
|---|---|
| ReferencingEntity | msdyn_ocprovisioningstate |
| ReferencingAttribute | msdyn_oclinechannelconfigid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | msdyn_oclinechannelconfig_msdyn_ocprovisioningstate_oclinechannelconfigid |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: 10000 |
| CascadeConfiguration | Assign: NoCascade Delete: RemoveLink Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
msdyn_oclinechannelconfig_msdyn_ocbotchannelregistration_msdyn_oclinechannelconfigid
Same as msdyn_ocbotchannelregistration entity, msdyn_oclinechannelconfig_msdyn_ocbotchannelregistration_msdyn_oclinechannelconfigid, Many-To-One relationship.
| Property | Value |
|---|---|
| ReferencingEntity | msdyn_ocbotchannelregistration |
| ReferencingAttribute | msdyn_oclinechannelconfigid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | msdyn_oclinechannelconfig_msdyn_ocbotchannelregistration_msdyn_oclinechannelconfigid |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: 10000 |
| CascadeConfiguration | Assign: NoCascade Delete: RemoveLink Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
Many-To-One Relationships
Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName.
msdyn_msdyn_oclanguage_msdyn_oclinechannelconfig_lineaccountlanguage
Added by: Omnichannel - Base Patch Solution
See msdyn_oclanguage Entity msdyn_msdyn_oclanguage_msdyn_oclinechannelconfig_lineaccountlanguage One-To-Many relationship.
Related information
Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service