Technology Resource Guide

Microsoft Support Options (No-Cost)

Search the Knowledge Base Search Microsoft's database of support articles. The Knowledge Base has over 250,000 articles, created by Microsoft Support Professionals; search by subject or identification (ID) number.

Download Software Find software updates, Service Packs, patches, device drivers, and downloadable Microsoft products.

Product Support Centers - Support Information and FAQs by Product Support information, by product, including common issues, frequently asked questions, instructions, and latest downloads. Most products include no-charge installation assistance.

Customer Service For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.

Post Your Question to a Community Newsgroup Consult with others who use our products, including Microsoft Most Valuable Professionals (MVPs).

Low Cost Technical Support Offerings

Contact Microsoft Microsoft Professional Support online or by phone. Professional Support Options and Phone Numbers

Technical Training/Knowledge Transfer

Microsoft Events Technology Webcasts Weekly online technical presentations on the latest Microsoft technology. MSDN Briefing Monthly technical presentations on developer topics. TechNet Briefings This series of events provides in-depth, how-to information on deploying, managing, supporting, and optimizing your Microsoft products. Microsoft IT Training Options The best source for training resources is the Find Training site. You can specify books, instructor led, and/or online training resources on the product you are interested in. Microsoft IT Academy The Microsoft IT Academy program is a global IT learning solution that connects educators, students, and communities. It helps students during their early information technology (IT) experience and offers a life-long learning model of continuous improvement and career development. Learn About Office Specialist Certification Microsoft Office Specialist (Office Specialist) certification, the premier Microsoft desktop certification, is a globally recognized standard for demonstrating desktop skills. The Office Specialist program is helping meet the demand for qualified and knowledgeable people in the modern workplace.