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Help and Support service missing after installing Windows 2003 Service Pack 2

  • Artigo

 [Today's post comes to us courtesy of Justin Crosby]

We have noticed that on some SBS 2003 installs the “Help and Support” service will disappear after installing Windows 2003 Service Pack 2. You may see the following error when opening "Help and Support" from the start menu:

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Help and Support Error
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Windows cannot open Help and Support because a system service is not running.

To fix this problem, start the service named 'Help and Support'.
---------------------------
OK
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This issue is currently under investigation, however if you are currently experiencing this issue you can run the following commands to resolve the issue:

1. Open a command prompt.
2. Navigate to %windir%PCHealthHelpCtrBinaries
3. Run this command:

 start /w helpsvc /svchost netsvcs /regserver /install
4. Once this command completes the Help and Support service should now appear in services.msc
5. Start the Help and Support service

Regards,

The SBS Bloggers team

[Edited 7/3/2007 for clarity]

Comments

  • Anonymous
    January 01, 2003
    I had some apps fail on my machine yesterday after I got back from the TechNet event, so off I went to

  • Anonymous
    January 01, 2003
    Hit this one at home - http://blogs.technet.com/sbs/archive/2007/03/20/help-and-support-service-missing-after-installing-windows-2003-service-pack-2.aspx

  • Anonymous
    January 01, 2003
    If the readme for SP2 was written like it should be it would be like this: Before you install Before

  • Anonymous
    January 01, 2003
    La instalación del Service Pack 2 de Windows Server 2003, ya sea en una edición normal (Web, Standard

  • Anonymous
    January 01, 2003
    So after Help and Support got messed up one of the things that I was testing was the Offering of Remote

  • Anonymous
    January 01, 2003
    The comment has been removed

  • Anonymous
    January 01, 2003
    Thanks to Andy's blog for this FYI about the help and support workaround http://parkesy.wordpress

  • Anonymous
    January 01, 2003
    So the question came up ...why do we really need SP2 on SBS anyway? If you don't install it are there

  • Anonymous
    January 01, 2003
    ANYONE READING THIS BLOG PLEASE GO TO THE SBS BLOG AND READ THIS POST AND THIS POST AND THIS POST AND

  • Anonymous
    January 01, 2003
    Det finns många saker kring SP2, eller effekter av SP2 på en SBS. Jag tror jag har tagit upp allt som...

  • Anonymous
    January 01, 2003
    Remember our help and support? http://blogs.technet.com/sbs/archive/2007/03/20/help-and-support-service-missing-after-installing-windows-2003-service-pack-2.aspx

  • Anonymous
    January 01, 2003
    So the question came up ...why do we really need SP2 on SBS anyway? If you don't install it are there

  • Anonymous
    January 01, 2003
    Das Windows Server 2003 SP2 ist ja nun schon ein paar Tage verfügbar. Inzwischen wurden auch einige Probleme

  • Anonymous
    January 01, 2003
    The comment has been removed

  • Anonymous
    January 01, 2003
    http://blogs.technet.com/sbs/archive/2007/03/20/help-and-support-service-missing-after-installing-windows-2003-service-pack-2.aspx

  • Anonymous
    March 23, 2007
    I actually bugged this during the beta on a normal 2003 server (not SBS). It's nice to finally have a workaround. I plan to upgrade to the final code this weekend so it'll be good to have this handy. Thanks.

  • Anonymous
    July 11, 2014
    Wow this cmd Works,
    Thanks Alot....

  • Anonymous
    August 20, 2014
    plz help me know i am on luck of many when you can plz help me my life is on risk i am sick

  • Anonymous
    June 10, 2015
    I applied the step by step the procedure and my server is ok
    The troubleshooting is perfect

    Thanks

  • Anonymous
    September 23, 2015
    Thank you so much.