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SP2 has been updated to support speech barge-in

  • Artigo

You wanted barge-in back.  We heard you.  It's back.

Response Point SP2 now supports speech barge-in as a checkbox in the Configure Automated Receptionist dialog box:

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To install it....

Rather than supply a separate patch that would need to be applied every time you installed SP2, we've slip-streamed the fix directly into SP2.

  1. Download the current SP2 and unzip it.  (If you've downloaded sp2 prior to today, just download it again to pick up the optional barge-in functionality)
  2. Install the Administrator software on your workstation.
  3. When you log in to Administrator, it will prompt you to upgrade the base unit.  When you're done, your base unit software version should be 1.21.5017.0:

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This is a surgical fix.  SP2 with optional barge-in is version 1.21.5017.0.  The default behavior for this release is the same as the deprecated version 1.20.4926.0.

Things to be aware of...

If switched on, speech barge-in can be sensitive to:

  • Background noise or noisy lines being falsely recognized as the caller barging in
  • Callers being unable to barge in unless they speak very loudly
  • Decreased accuracy of speech recognition when callers barge in

Your mileage will vary depending on a variety of factors (line quality, who's calling and where they're calling from, etc).  Speech barge-in works well for lots of customers, and if you're one of these, all is cool.

If you try switching on barge-in, but it doesn't work well for you:

  1. Switch it off by un-checking the box.
  2. Callers can still use touch-tones: 0 escapes to the operator, 1 plays the directory, 2 plays the FAQs; or type a 3-digit extension to reach somebody directly.
  3. Or they can wait till the end of the greeting and say who they want to talk to.
  4. If you had a really long greeting that you need to restructure, here's a post describing one approach you could take.

Comments

  • Anonymous
    February 27, 2009
    Well done boys it is a pleasure to work with people who have insite into what needs to be done in a timely manner. Well done and thank you very much. Tony Kreg