User Adoption Is Industry's Biggest Problem?

Interesting article where you can read Brad Wilson talk about Microsoft Dynamics CRM 4.0 and its new features. I think Brad has looked at one of my posts though, where I explain my CRM Philosophy, a philosophy I have had since I started my CRM career over 8 years ago.

Let me know in the commments what you think about my CRM Philosophy... or what your CRM philosophy is.