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Fix for ink moving and shifting bug

  • Artigo

(Update Sep 14):  Fix is released on Window Update.

(Update Sep 6): Just to bring everybody up to date - we are in the final stages of releasing this fix.  I'm extremely sorry for the problems.  Please stay tuned.

(Update 12 July) Thanks all - we have enough volunteers.

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We've heard reports from customers that ink you are creating on your Tablet PC in OneNote 2010 sometimes moves or shifts unexpectedly.  We know how frustrating this can be and are trying to release a public update to address this issue as quickly (and safely) as possible.  To that end, we have a private build that we are beta testing before wide release. 

If you are interested, have a tablet PC and have seen ink shift, please email me (the link is in the upper right hand corner of this blog) and I'll follow up with you once the build is ready.

 

Questions, comments, concerns and criticisms always welcome,
John

Comments

  • Anonymous
    June 30, 2010
    I have not seen this issue in the beta but if you feel like sending a RTM key for an ex-MVP pal I'll be happy to keep trying. :)

  • Anonymous
    June 30, 2010
    I don't have a tablet, but I have noticed this problem.  All this time I thought it was because I was forgetting about items I was typing and shifting the document down or something (as you know, "inked" items don't follow the page flow with the rest of the document, which BTW IS INCREDIBLY ANNOYING and highly complained about and yet is unfixed for like three versions of OneNote).  I primarily use the highlighter with my mouse to highlight parts of large images / screenshots that are of interest.  When I would go back and see my highlights shifted way out of alignment with the image, I thought it was because I forgot and just edited stuff at the top of the page, but after reading this and thinking about how frequently this has happened, I'm thinking it's this issue now. I'm probably not a good test candidate though because I only use the highlighter maybe once every couple weeks.  

  • Anonymous
    June 30, 2010
    Josh and ParrotLover77 - can you send me an email (link at upper right)?  That way I can start sending you the information via email - I just need to get the email from you so I can reply.

  • Anonymous
    August 06, 2010
    I know you have enough testers for this fix, but if you could add me to any email list for the solution to this problem I'd greatly appreciate it.  I'm holding off on Office 2010 until this bug is fixed as I've experienced it a lot in the OneNote 2010 beta and it has destroyed full days of work for me.  wnallen at gmail dot com

  • Anonymous
    August 20, 2010
    Any updates on this? OneNote 2010 is unusable with this anyoing bug!

  • Anonymous
    August 20, 2010
    We're working on this now - stay tuned for details.

  • Anonymous
    August 24, 2010
    When do you expect this fix to be ready? I will have to reinstall OneNote 2007 as school is starting soon if this bug doesn't get fixed..

  • Anonymous
    August 24, 2010
    I'm having this issue as well, and after inking about half a notebook into OneNote, I can say I'm ready to uninstall it and just use another program like Bluebeam PDF Revu to take notes with, since it doesn't shift my ink to make whole sections unrecognizable.  Please update ASAP before grad school starts...

  • Anonymous
    August 25, 2010
    Really. It's unusable. It's been out for months now. Inking jumps around. Also, a lot of times when I start inking, OneBug start treating it as a drawing or something. Turns the pen to a text input. I've tried all the settings, too----pen only, no automatic switching, etc.

  • Anonymous
    August 25, 2010
    We are in the final stages of getting a patch out for this.  Please stay tuned - I hope this happens soon. And again, apologies for the problems.

  • Anonymous
    August 25, 2010
    Yes it's been out for months and who else has anything NEAR OneNote in terms of inking? This is a complex app and no one else has anything like it terms of overall features . There's a problem which doesn't affect everyone the same apparently so that's part of the issue and they are working on it.

  • Anonymous
    August 26, 2010
    This is incredibly frustrating. Not only can I not take notes because of this bug, but OneNote destroyed 3 years worth of notes after converting the notebooks to the new format. I really hope this update fixes the old notes while preventing new notes from becoming unreadable.

  • Anonymous
    August 28, 2010
    I am also looking for a fix for the shifting ink...  I am a physics student in his final semesters, and inking physics equations in onenote has gone from being fun, to more work than the problem themselves.  I understand you dont need testers anymore, and that you are almost done with getting a patch out.  However, that is posted almost 2 full months after you asked for testers.  How many more months (tentatively, I understand thats all you can do) will it be?  Is there anyway to include myself in the testing of the final stages?  email: fwd dot james at gmail dot com

  • Anonymous
    August 29, 2010
    Hurry up and fix this please. There are a lot of people relying on this application for school. Your failure to resolve this issue promptly will result in people moving away from this application indefinitely.

  • Anonymous
    August 30, 2010
    I´d like to sue you for this **** bug.

  • Anonymous
    August 30, 2010
    FIX THIS!!!  I bought tablet specifically for One Note; I'm in my freshman year and this is a show stopper.

  • Anonymous
    August 30, 2010
    FIX THIS!!!  I bought tablet specifically for One Note; I'm in my freshman year and this is a show stopper. To think it's been over 2 months now!  I mean isn't ink the whole point of one note?

  • Anonymous
    August 30, 2010
    FIX THIS!!!  I bought tablet specifically for One Note; I'm in my freshman year and this is a show stopper. To think it's been over 2 months now!  I mean isn't ink the whole point of one note?

  • Anonymous
    August 30, 2010
    Will the fix be rolled out via a Windows update?

  • Anonymous
    August 31, 2010
    I'd just like to throw my hat in the ring and say how disappointing this is. I work at a help desk on campus, and this is the first year I can remember Macs outnumbering PCs. I had a Mac prior to my current HP tablet--it was an experiment. I'm not likely EVER to go back to Mac, and I don't like the taste of Steve Jobs' Kool-Aid, but it's starting to feel like, every day, MS is giving me fewer arguments to come back with after hearing "I need to get a Mac" at work. This is F-ing ridiculous. You've totally botched my first week of the semester's notes.

  • Anonymous
    September 01, 2010
    I've found a solution! About 1 week of notes and assignments have been manually copied in to pdf annotator! www.ograhl.com/.../pdfannotator

  • Anonymous
    September 03, 2010
    It happens when you have a mixture of text and other elements, and almost always happens if you use your arrow keys to move down a page vs scrolling.  When you do this, it puts the cursor within the boxes, adding extra returns as the "type" cursor moves down the page.   It is extremely frustrating.  Extremely.   I was emailed about the beta build but unfortunately MS seemed completely dis-organized about how to deliver the bits and still haven't got them.  

  • Anonymous
    September 06, 2010
    The comment has been removed

  • Anonymous
    September 06, 2010
    Same problem here.  In addition to note taking, I use OneNote for most of my homework, which is heavy on equations and drawings.  It's pretty frustrating to approach the end of a four hour assignment, only to suddenly have it completely scrambled.  Incidentally, I reported this bug during beta testing. I wonder how many others did as well.  I hope MS is doing everything they can to get this fix out.

  • Anonymous
    September 06, 2010
    My Fix:Use office 2007 SP2. We can't wait so long for a fix...

  • Anonymous
    September 08, 2010
    Grrrrrr.   Everytime I open my notes in one note everything is shifted.   Are you close to a fix?   Has anyone tried evermore for ink?  Windows journal works better than one note.  Laughable.

  • Anonymous
    September 09, 2010
    This is the most frustrating bug ever. I lost ALL my notes last semester to this bug, and it was the worst thing that could have happened. All my notes became illegible. In any case, my new semester is starting, and I'd really appreciate the fix. If any of my notes corrupts again, I have to switch to a more stable program.

  • Anonymous
    September 09, 2010
    The comment has been removed

  • Anonymous
    September 10, 2010
    C'mon you can't be serious to take so much f*cking time to fix this!

  • Anonymous
    September 10, 2010
    Well with all of the rather mean complaints on this board I think they're better off making sure this fix is effective verses rushing it out with problems.

  • Anonymous
    September 13, 2010
    Byron, I would have been more impressed if Microsoft had bothered to properly test OneNote 2010 prior to its initial release.  Funny how rushing it out the door with major problems wasn't an issue back then. Microsoft would never let a bug like this languish in Excel or Word for month after month.  The difference is that those products have competition, and that makes all the difference.  Without competition, the Microsoft attitude is: "You'll eat the dog food we give you, and you'll like it.  Good customer.  Now sit.  Roll over.  Beg." If Apple were to release their own note-taking software with a pen-based tablet, OneNote market share would collapse overnight, and then you'd see the same hair-pulling frenzy of "How could this happen?!" coming out of Redmond management that you're seeing with the iPad.  Until then, we're stuck twiddling our thumbs with a software product that seems to be operating on a Duke Nukem Forever release schedule.

  • Anonymous
    September 13, 2010
    The comment has been removed

  • Anonymous
    September 13, 2010
    Byron, you'll get no argument from me that Apple software on Windows is less than impressive.  However, what I meant is an Apple tablet with Apple software.  That combination, if Apple chose to create it, would probably work far better than Microsoft's attempts at pen tablet computing, IMO. Unfortunately, Apple won't touch "niche" products like pen-based tablets, and without competition you get situations like this one - buggy software released by Microsoft, and no indication of when a patch will ever show up. The bug may not effect everyone, but clearly it is fairly common with people like me, who use OneNote for math equations and engineering diagrams.  I'm just fuming over the fact that I spent so much money on a hardware / software solution that is so unreliable, and with no solid indication of when it will be fixed.

  • Anonymous
    September 13, 2010
    Tim, I can empathize with your frustrations and am not trying to belittle them.  I’ve been using OneNote on Tablet PCs for almost eight years and have about 8 years of notes in OneNote, lots of stuff including hand written notes for work, and I’ve just not had these kinds of problems.   One thing though that I think is entirely unfair are people that converted from prior versions of OneNote who have had notes lost.  As inexcusable as this bug is not having backups is even more so.  What would these people have done if their hard drives or machines were lost or stolen?  There was no reason that these people should have lost years of notes had they had backed up their data as they should have. Now for those that are stuck right now, yes you have reason to be upset.  But as you say this is a niche market and most people that use OneNote don’t actually use pens. But I do agree that it would be nice to have some competition but the competition has had EIGHT years to produce alternatives.  None really do what OneNote does so that tells you how much other companies think of pen users, though with the iPad there is a rising interest in pens I imagine that EVENTUALLY  someone will come up with something, they’ve had plenty of time. Hopefully we’ll see something soon, the last note was a week ago saying coming soon so I hope this is the week.

  • Anonymous
    September 14, 2010
    Good news guys, this fix is now showing up in Windows Update, I'm installing now and will report back.

  • Anonymous
    September 14, 2010
    Looks like it's fixed after some little test. Thank you

  • Anonymous
    September 14, 2010
    My own preliminary tests indicate the bug is fixed as well.

  • Anonymous
    September 15, 2010
    Yeay! I tested the beta patch and the bug I discovered there is fixed and I've tried a number of scenarios and other testing on three machines and so far so so good. Hopefully everyone else is fixed up as well. Thanks again!

  • Anonymous
    November 17, 2010
    Is there a fix for Office 2007? It's only been 3 years.

  • Anonymous
    December 29, 2010
    If the bug is quashed, you might want to update the following page at wikipedia (the comparison matrix makes a note of the ink bug) en.wikipedia.org/.../Comparison_of_notetaking_software I was just learning about OneNote and followed some searches on this bug...

  • Anonymous
    February 26, 2011
    As far as I know, the ink shifting and moving unexpectedly bug is not fixed (&!)(/&? I experienced it last week when my exam preparation notes got messed up just before the exam. The page was pretty full of handwritten equations... all lost. I had to switch to pen and paper and got late to my exam. I'm questioning myself if I can still rely on OneNote. Some useful information : I'm using OneNote 2010 x64 on Windows 7 Pro x64. I got the latest update from Windows update no later than 2010, Feb.10. The installed patch is KB2433299 which namely replaces the original supposedly fix KB2288640 for this bug. I was searching for this issue and found another MSDN blog (Escapa's) where the thread is still waiting for the fix. I hope to have more luck here. OneNote also crashed a couple of times when I tried to sort the mess it had done. I was cuting and pasting some part of my notes trying to dissociate the overlapping ink. Crashes always happens with mixed ink and drawings on the same page. For now, I have disabled snap to grid and Lock Drawing Mode (I'm not sure what this last option does and can help me but it worths a try). I've sent the crashes diagnostic information to Microsoft, I hope it helps. What are the news for this? Is the replacing fix have returned the bug!?

  • Anonymous
    February 26, 2011
    Sorry for the problems.  Can you use the link in the upper right to email me?  I'd like to get a copy of the page that has the ink which is still shifting.

  • Anonymous
    March 08, 2011
    I'm using OneNote2010 on a 32 bit tabelt PC. I just spent 6+ hours working on homework and everything got scrammbled some... it is completely up to date and so is Windows 7. Is there anyway at all to get my work back?

  • Anonymous
    March 08, 2011
    ON the Share tab  click PAge Versions | Page Versions to show previously saved versions of the page.  Do you have the original page(s) there? Also, please contact me via email at the upper right of this page.  I would like more information about this error you are seeing. Extremely sorry for the problems.

  • Anonymous
    March 14, 2011
    The comment has been removed

  • Anonymous
    March 14, 2011
    I've not heard of this in Word.  Feel free to contact me via the email link at the upper right if you are willing to share a document in which the ink always shifts.

  • Anonymous
    March 23, 2011
    The comment has been removed

  • Anonymous
    August 19, 2011
    I just upgraded a tablet pc w/ OneNote 2010 from Vista to Windows 7. I have never had the shifting ink problem in Vista. As I added ink to a pre upgrade page, the ink disappeared moments later and reappeared higher upon the page over other ink. I was unable to select it and drag it back. Even more surprising was when I erased this ink, the erasure grabbed a much larger vertical block that ran through words on many lines below. Definitely a mess. So is this the same bug as was reported last year? Is there fix?

  • Anonymous
    August 19, 2011
    Chris, can you contact me via the Email link at the upper right?  I'm sorry for the problems.

  • Anonymous
    September 11, 2011
    The comment has been removed

  • Anonymous
    September 11, 2011
    Jeff - if you are still seeing this after installing Office 2010 SP1, please send me an email via the link at the upper right.  Sorry for the problems, but thanks for using OneNote.

  • Anonymous
    March 25, 2013
    I'm still getting this issue on Office 2013. This is ridiculous.

  • Anonymous
    April 01, 2013
    Mike - can you use the link in the upper right to contact me?  I'd like to get a page of notes from you to help track what is causing this.

  • Anonymous
    November 04, 2013
    I am also getting this issue on onenote 2013.  just recently started happening.  I cannot take  notes anymore on my windows 8 x86 tablet. Please fix

  • Anonymous
    January 11, 2014
    The comment has been removed

  • Anonymous
    January 12, 2014
    Can you email me via the link at the upper right?  I would like to get a copy of the page on which the ink moved. Thanks for helping to make this better, and apologies for the problems.

  • Anonymous
    March 17, 2014
    The comment has been removed

  • Anonymous
    March 17, 2014
    Gomdolius - can you use the link at the upper right to send me an email?  I would love to get a copy of the page that has the ink that moved so I can analyze it to see if I can tell what happened. Sorry for the shifting - we are working to make this better.

  • Anonymous
    April 14, 2014
    this bug has destroyed pages on pages of my research and im rather disgusted by the disregard for intellectual property

  • Anonymous
    April 14, 2014
    Mcqueen: I'm really sorry about this.  Can you use the link at the upper right to send me an email?  I would love to get a copy of the page that has the ink that moved so we can prevent this in the future.   And did you have version history for this page?  History | Page Versions might have a useful archive.  And File | Open Backup as well.

  • Anonymous
    April 17, 2014
    I have this issue.  It usually occurs when I insert space or copy/paste and/or cut/paste.  I will email you the page.

  • Anonymous
    June 28, 2014
    I just had this problem today with OneNote 2013 on a vivotab note 8

  • Anonymous
    June 28, 2014
    Can you use the link at the upper right to send me an email?  I want to get a copy of that page to see what happened if there is no sensitive data on it.

  • Anonymous
    September 02, 2014
    This is also a problem in Word. Any fixed there yet?

  • Anonymous
    September 03, 2014
    The comment has been removed

  • Anonymous
    September 11, 2014
    Oh wow, so this is really still happening in OneNote 2013? I was thinking about upgrading (currently pulling my hair out because I'm having the issue on OneNote 2010), but I guess my Win8.1 tablet's just turned into an expensive paperweight...

  • Anonymous
    September 11, 2014
    Yup, that's definitely the jumbled mess I was going for :D http://imgur.com/quN4RQD

  • Anonymous
    September 12, 2014
    Can you use the email link in the upper right to contact me?  I would like to get a copy of the page that had the moving ink to troubleshoot.

  • Anonymous
    September 24, 2014
    soooo is this problem solved yet or am i going to have to install linux

  • Anonymous
    October 08, 2014
    Your software continues to destroy our work, while your company sits back and lets it.  

  • Anonymous
    November 26, 2014
    this is also happening to me. is there progress with the fix? what is that link where should i send a copy?

  • Anonymous
    December 17, 2014
    I also have problems with moving inc, using built in OnenOte2013 for Surface Pro 3... this is so frustrating

  • Anonymous
    December 30, 2014
    i have it also on my Surface Pro 3 on One note 2013. are there any solutions please?

  • Anonymous
    January 29, 2015
    Apart, from moving ink, I see ink disappearing when using ppt on surface pro 3 in presenter mode. Are there any solutions to this? I've seen other people complain about this - so it does not seem to be a problem with my surface. Changing the sensitivity of the pen did change the location where the ink disappears. Any solutions are welcome!

  • Anonymous
    February 28, 2015
    I am using the latest version of onenote (2013), and I have seen this twice. The first time it was a long homework, and it was really frustrating. It seems to happen when I try to sync the ink from my tablet to my laptop, both time it was like this. If I just stick to my tablet and don't turn on the laptop onenote, everything would be fine.

  • Anonymous
    November 02, 2015
    I'm using Surface Pro 3, I7 8b ram, completely updated with windows update and using updated OneNote 2016. This is still happening. Incredibly frustrating to lose hours of a single math problem. I am about to shut off and never turn this thing back on. Seriously Microsoft? This is a total showstopper for OneNote.

  • Anonymous
    November 05, 2015
    I am having issues with handwriting on pdf form shifting on the pages between computer app view and tablet/phone, only since I upgraded to paid account with OneNote and upgraded from 2013 to 2016. Also I wonder if there is a better solution to this task of completing this form and having it signed. Please advise.

  • Anonymous
    November 08, 2015
    I am on a Lenovo Thinkpad Yoga, and this is still happening. What is the solution here? I have the newest version of onenote. I use it for every class - one laptop instead of multiple notebooks and textbooks, but this is a game changing problem.

  • Anonymous
    November 10, 2015
    Having the same issue on my sp4. Was trying to make diagrams in class and they kept disappearing

  • Anonymous
    January 31, 2016
    This just happened to me too. I'm taking notes on a Galaxy Note Tab with Onenote synced with onedrive business. I just opened it on my laptop and there's a bunch of jumbled text. Most of it is fine, but there are also a lot of places where text is shifted up or down. I guess I won't be using this anymore.