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A quick "what to do" about dropping a phone with OneNote Mobile installed

  • Artigo

 

I got this email from a OneNote user in Australia last week about a problem he was having with OneNote syncing to OneNote Mobile:

 

"I have a Palm Pro which was syncing beautifully with OneNote on my PC. Then tragedy, my Palm was dropped. I received a new one and Active Sync restored everything. No matter what I try however I cannot get the info in OneNote on my PC to sync to the Palm."

 

My first thought was to suggest he install OneNote Mobile on the device.  It turns out he already had done that, and then mentioned that the replacement device came with OneNote mobile already installed.

 

A quick check with the ON Mobile team came up with these three steps:

 

1. Uninstall the OneNote Mobile version installed from PC since he already has one on his device. He can do this by going to Programs --> Remove programs. After uninstalling, he should only have one version of OneNote Mobile on his device.

 

2. Delete (all) Active Sync partnerships between this device and his PC.

 

3. Create new partnership and try syncing again.

 

This makes sense.  I could see scenarios in which two different installations of ON Mobile on the device could be conflicting.  Plus, deleting the Active Sync partnership would likely be necessary since he is using a new device at this point.

 

I forwarded these steps to the fellow and he replied that deleting the partnerships and recreating them worked fine.  He can sync now and is back to using OneNote.

 

Nothing Earth shattering here.  I liked the way this person explained the problem and mentioned what he had already tried in his attempts to get sync working again.  That avoided problems with suggesting steps he had already taken and saved some email time back and forth.

 

This was a nice little fix for restoring sync and I figured I should pass it along.

 

Questions, comments, concerns and criticisms always welcome,

John

Comments

  • Anonymous
    February 05, 2009
    PingBack from http://www.anith.com/?p=6014

  • Anonymous
    February 15, 2009
    Boy, was I glad to see this article. I have the exact same problem. Except, I have an XV6800 with OneNote Mobile pre-installed. It also will not sync with OneNote on my laptop. I do not even have the option under content settings in Windows Mobile Device Center to synchronize OneNote. So, I followed your article. But it still has not fixed my problem. I still have no option to sync OneNote in the content settings of WMDC.  Which is a shame. I sure would like to find a solution to this.

  • Anonymous
    February 15, 2009
    Hi Ed, Can you verify that only one copy of OneNote has been installed on the device?  And do any applications sync after deleting and recreating the sync partnership? Thanks, and sorry for the problems, John

  • Anonymous
    February 16, 2009
    Thanks John, I did verify that only one copy of OneNOteMobile is on the device. It is in the windows folder. The other applications do sync after recreating the partnership though they synced just fine before I deleted the old one. It just seems to be a problem with OneNote. This started when I switched devices. I don't think the old one (XV6700) had OneNote pre-installed. But it synced just fine. The XV6800 doesn't, though. Which is a shame, because I love ON and use it often on the computer. Ed

  • Anonymous
    February 17, 2009
    Hello Ed, Can you send me an email with the details about what you have already tried?  The link to send me email is at the top right. John