Disable Selective Suspend Fix it Live!
We just released another Fix it Knowledge Base (KB) article. This Fix it disables selective suspend. Disabling selective suspend allows Windows XP and Windows Server 2003 to detect a new USB device as described in KB 314634. This Fix it also automates method 3 of KB 895962 and KB 902274 along with the workaround section of KB 817900.
Comments
Anonymous
January 01, 2003
Greetings Margaret, Thank you for taking the time to send a comment. If the Fix it ran but didn't resolve your issue please ensure you having the same issue that is described in Knowledge Base article 902274 (http://support.microsoft.com/kb/902274)? The Fix it is only designed to resolve the issue described in this article so if you are having a different issue the Fix it won't resolve it. Your symptom description does not appear to be the issue addressed by this Fix it. Please feel free to use the "Get Help Now" link in the top right corner of every Microsoft KB article. From this link you may choose the support option that works best for you. Sincerely, /SteveAnonymous
January 01, 2003
Hello Gis Bun, Thanks for getting back to me. I guess I should have asked if you were having an issue. :) I hope you have a great day. -brianAnonymous
January 01, 2003
Hello Gis Bun, Thanks for posting back a response. You can also check in Device Manager to make sure that none of the USB devices are disabled. If you right mouse click each item listed under "Universal Serial Bug controllers" you can check to see if any of them provide an "Enable" option. Another option if that doesn't work would be to check out KB 310575 (http://support.microsoft.com/kb/310575/). If you need immediate assistance you can use the "Get Help Now" option at the top right of any of our KB articles to contact Microsoft support. Thanks, -brianAnonymous
January 05, 2009
Did I miss something? http://support.microsoft.com/kb/314634 states to go to HKEY_LOCAL_MACHINESystemCurrentControlSetServicesUSB . There is no "USB" in services.Anonymous
January 06, 2009
Hello Gis Bun, If you open a command prompt (select the Start menu, select Run, type cmd, click Ok) and type "reg query hklmsystemcurrentcontrolsetservicesusb" (without the quotes) does it return "Error: The system was unable to find the specified registry key or value"? If you do get the error message above you can check in device manager (right mouse click My Computer, select Manage, select Device Manager) to see if there is a "Universal Serial Bus controllers" listed. Check for any exclamation marks in a yellow circle. You can also check to see any of the devices listed under "Universal Serial Bus controllers" are set to disabled. If "Universal Serial Bus controllers" is not listed in Device Manager then the USB controller might be disabled in the BIOS. Usually when you boot up your computer during the first few screens there is an option to select F1, F2 or delete to enter the BIOS. Each BIOS is a little different so I am unable to give exact navigation steps to determine if the USB controller is disabled in the BIOS but if you check each of the menus you should see a setting for USB. Thanks, -brianAnonymous
January 06, 2009
Checked. I did get the reg query error but the device manager lists "Universal Serial Bus controllers" - none with exclamation marks. My current system [a P4] has an Intel 8280 USB 2.0 Enhanced controller.Anonymous
January 08, 2009
Brian, Everything is enabled for me 9no yellow or red flags). This isn't critical for me. My original comment was that the USB key didn't exist in this system. I never stated that I had a problem....Anonymous
January 26, 2009
I have an ID for sky but I cannot send or receive e-mails what must i do now?Anonymous
February 05, 2009
appears to work and easy. thank youAnonymous
February 12, 2009
myUSB drive on me computer arent working i did all of the steps except fr the advanced ones on http://support.microsoft.com/kb/817900 and yet my usb drive doesn't work. what else can i do?? whenever i put a usb cord in my computer i see the USB device not recognized message.Anonymous
February 13, 2009
Hi I have also tried all the steps and my USB ports are still listed in Device Manager but when you plug in anything nothing is recognised. any ideas what to try next?Anonymous
February 16, 2009
I am having exactly the same problem, namely nothing is recognized when plugged into the USB ports. I get the error message noted above when looking into the registry but when I go to the device drives, there are no errors or problems noted, no yellow flags, etc. The diagnostics at start up show the devices are working properly. Windows XP by the way, any further suggestions?Anonymous
February 25, 2009
fix it did not fix it. great idea though thats the way it should be. as you wereAnonymous
February 27, 2009
2 of the ports still not working. Ports have not been working since I noticed this error message on starting the computer, it says error 0701, over current on HC / PORT BUS:OOH DEV:1DH FUN : 00H / Port 00H and error 0701: over current on HC / PORT BUS:00H DEV: 1DH FUN : 00H / PORT 01H Press F1 to continue or F2 for setupAnonymous
March 01, 2009
Same thing here. Tried the auto fix and it didn't fix it. My computer recognizes and launches Firewire H/W and USB for other devices. But this older device somehow got "flipped" to the caching before unplug state for faster running instead of safe off docking. I want to reintroduce it to my pc. Trying everything, nothing works.Anonymous
March 06, 2009
Ijust want to fix this problem fast so I can down load my picsAnonymous
March 06, 2009
My usb ports do not work and i am trying to fix themAnonymous
March 11, 2009
Unable to poll for new messages on your HTTP server. Account: 'Hotmail', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol: HTTPMail, Server Response: 'Service Unavailable', Port: 0, Secure(SSL): No, Server Error: 804, Socket Error: 122, Error Number: 0x800CCCF0Anonymous
March 12, 2009
XP will start only with 3-4 turn on & ofAnonymous
March 17, 2009
USB ports on Toshiba Satellite running XP service pack 3 intermittently recognize a Seagate external drive (Free Agent Desktop) with its own power source. Once in a while, the drive is seen and usable. It seemed to work ok at first, I cannot recall the change. It may be related to "suspend and restore," but even after a cold boot, the USB drive does not always appear.Anonymous
April 16, 2009
The comment has been removedAnonymous
April 17, 2009
I am having the same problem, none of the (4) USB ports work and none of the 3 methods corrected the problem nor did the Fix It For Me and I send a message but haven't heard a reply. Any suggestions - I have a Toshiba Satellite A105-S2101 running Windows XP Home Edition. Thanks, BeverlyAnonymous
April 24, 2009
after i run the disableselectivesuspend what do i do? just leave it? but stil i tried connecting my pendrive to the usb hub,still not recognised. it says malfunctioned. can you please help me.......thousand of thanx/Anonymous
April 27, 2009
I have the same Problem I have tried the different methods to fix the USB port but nothing worked if anyone could help ThanksAnonymous
May 02, 2009
my usb port does not recognize a deviceAnonymous
May 02, 2009
I am having the same problem, none of the (6) USB ports work and none of the 3 methods corrected the problem nor did the "Fix It For Me". Any suggestions - Thanks,Anonymous
May 20, 2009
The comment has been removedAnonymous
May 29, 2009
Fix it Live did nothing for me either. My USB thumb memory works fine on other computers. So does my USB slide scanner. But when this one went out, it went out on all 6 USB ports.Anonymous
September 07, 2010
what about window 7? The regedit contains 6 or more different kind of ubs... Where should I put di DisableSelectiveSuspend DWOrd? thanks