Compartilhar via

Zune Software: Installation failed with error code 0x80070643

  • Artigo

Recently I tried to install Zune Software in my PC, encountered installation failed with the error code: 0x80070643 and message “Setup must stop because the required package ‘Zune"’ didn’t install.

image

Done research and found the following Microsoft support knowledge base article – states that “A required component cannot be installed when you try to install the Zune software”. This issue may occur when software updates that are required by the Zune software are not available when you try to install the Zune software. The following required updates are available from the Microsoft Update website: 

  • The .NET Framework 2.0
  • Microsoft Error Reporting
  • XMLLite
  • Windows Format SDK

To obtain all required updates in one package, follow these steps:

  1. Verify that you have administrative rights to install software.
  2. Make sure that you have sufficient free space to install the Zune software. For more information about system requirements for Zune, visit the following website: https://www.zune.net/products/software/minsystemreqs.htm
  3. Click the Download button on the following page to install the update package:  https://go.microsoft.com/fwlink/?LinkID=104738
  4. In the dialog box that appears, click Run to start the installation process.
  5. The installation should start automatically. If you are prompted, type the name of the folder where the files will be extracted.
  6. When the files are copied to the folder, open the folder, and then double-click Startzune.exe to install the Zune software.

 

This resolved the issue. Based on the above support KB, you may also receive one of these error messages when trying to install the following products:

  • The Microsoft .NET Framework 2.0
  • Microsoft Windows Media Format 11 runtime
  • Microsoft Error Reporting 2.0
  • XMLLite

Additionally, the installation cannot continue.

Happy troubleshooting!!

Comments

  • Anonymous
    November 08, 2010
    The comment has been removed

  • Anonymous
    November 18, 2010
    I also am having problems getting Zune to install on my Vista 64 machine. I will try the correction outlined above.

  • Anonymous
    November 18, 2010
    I also am having problems getting Zune to install on my Vista 64 machine. I will try the correction outlined above.

  • Anonymous
    November 18, 2010
    I also am having problems getting Zune to install on my Vista 64 machine. I will try the correction outlined above.

  • Anonymous
    November 28, 2010
    I've had this problem too which is a bit frustrating because I beleive it's the only way to get music onto my WP7

  • Anonymous
    November 29, 2010
    The comment has been removed

  • Anonymous
    November 29, 2010
    The comment has been removed

  • Anonymous
    January 31, 2012
    I tried what said above and still can not install

  • Anonymous
    February 22, 2012
    This has been a problem with my WIN7 Pro Machine for over a year

  • Anonymous
    March 10, 2012
    is not installing on my computer an error code in appearing

  • Anonymous
    April 08, 2012
    le code puk et code pin dee carte modem maroc telecom

  • Anonymous
    June 14, 2012
    CAN'T INSTALL ZUNE....and I have error  0x80070424 and code 643Can somebody help me

  • Anonymous
    June 15, 2012
    MIRCEA, You can refer: answers.microsoft.com/.../8516868c-405c-4880-8776-53a735d98c0f

  • Anonymous
    November 25, 2012
    The last post worked for me. deleted zune folder from program file and re-install zune again.

  • Anonymous
    January 09, 2013
    I deleted the 'Zune' folder in my program files and then I tried to install it and it worked! So just try to go to 'Program Files' and then search for 'Zune' and delete 'Zune'. It will probably work

  • Anonymous
    January 30, 2013
    The comment has been removed

  • Anonymous
    May 02, 2013
    please help me..! i have this problem and can i do this?

  • Anonymous
    May 29, 2013
    Cannot instol Zune softwear XP 2 way problem instalaton

  • Anonymous
    January 09, 2014
    I don't know how to down load Zune on my Nokia lumia 510 I just want to know how to put my CDS on my Nokia lumia 510

  • Anonymous
    June 14, 2015
    I'm trying to install Zune to my phone to download some video,music & photos..i need your help.

  • Anonymous
    June 14, 2015
    I've been  try what is written above but it can't installed

  • Anonymous
    July 08, 2015
    can't find the and still can't install zune