Edytuj

Udostępnij za pośrednictwem

Submit a support request

  • Artykuł

Important

You can only submit a support request if you have E3+ or F licenses. For more information, see Features and capabilities.

Support requests are triaged and responded to as they're received.

To submit a new support request:

  1. Sign into the Intune admin center and navigate to Troubleshooting + support.
  2. In the Troubleshooting + support section, select Help and support.
  3. In the Help and support section, select Windows Autopatch.
  4. In the Help section, enter your questions and/or a description of the issue.
  5. Review the links that are provided to try to help with the issue.
  6. If the answers that were given don't help you resolve the issue, select Contact support at the bottom of the page.
  7. Follow the instructions to file a support request with Windows Autopatch. Make sure you provide the correct primary contact information for this specific support ticket.
  8. When you're ready, select Contact me.

Premier and Unified support options

If you have a Premier or Unified support contract, when you submit a new request, or edit an active support request, you can:

  • Specify the severity of your issue
  • Schedule a support callback for a specific day and time

Depending on your support contract, the following severity options are available:

Support contract Severity options
Premier Severity A, B, or C
Unified Critical or noncritical

Manage an active support request

The primary contact for the support request receives email notifications when a case is created, assigned to a service engineer to investigate, and mitigated. If, at any point, you have a question about the case, the best way to get in touch is to reply directly to one of those emails. If we have questions about your request or need more details, we email the primary contact listed on the support requests.

View all your active support requests

You can see the summary status of all your support requests. At any time, you can use the portal to see all active support requests in the last six months.

To view all your active support requests:

  1. Sign into the Intune admin center and navigate to Troubleshooting + support.
  2. In the Troubleshooting + support section, select Help and support.
  3. In the Help and support section, select Windows Autopatch.
  4. Under Windows Autopatch, select Support History to view all filed support requests.
  5. Once a support request is mitigated, a survey appears. Using the survey, the primary contact can rate their experience.

Microsoft FastTrack

Microsoft FastTrack offers Microsoft 365 deployment guidance for customers with 150 or more licenses of an eligible subscription at no additional cost. FastTrack Specialists can help customers work through the Windows Autopatch technical prerequisites described in the FAQ. For more information, visit the Microsoft FastTrack website.

Customers who need help with Microsoft 365 workloads can sign in to Microsoft FastTrack with a valid Azure ID and submit a Request for Assistance.

Contact your Microsoft account team if you need additional assistance.