Get started with Dynamics 365 Commerce

  • Learning Path
  • 5 Modules
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At a glance

Dynamics 365 Commerce delivers a comprehensive omnichannel solution that unifies back-office, in-store, call center, and digital experiences. Dynamics 365 Commerce enables you to build brand loyalty through personalized customer engagements, increase revenue with improved employee productivity, optimize operations to reduce costs and drive supply chain efficiencies, ultimately delivering better business outcomes.

Prerequisites

None

Modules in this learning path

Introduction to Dynamics 365 Commerce

Dynamics 365 Commerce delivers a complete omnichannel solution that unifies back-office, in-store, and digital experiences to personalize customer engagement, increase employee productivity, optimize operations, and deliver better business outcomes.

Get started with Dynamics 365 Commerce channels

Dynamics 365 Commerce delivers a complete omnichannel solution that unifies the operating system, in-store, and e-Commerce experiences to personalize customer engagement, increase employee productivity, optimize operations, and deliver better business outcomes.

Work with Copilot to enrich commerce operations in Dynamics 365 Commerce

Microsoft Copilot helps organizations use modern technology with AI-powered capabilities to enhance customer experience and streamline your commerce operations. With Copilot in site builder, merchandisers can create content quickly, while ensuring that the AI-generated market content that Copilot creates is aligned with their target audience and brand tone. Copilot in site builder helps merchandisers achieve higher conversion rates with less effort. 

Chat integrations with Dynamics 365 Commerce

By integrating Microsoft Dynamics 365 Omnichannel for Customer Service and Microsoft Copilot Studio applications with Dynamics 365 Commerce e-commerce websites, businesses can empower their online shoppers through chat capabilities.

Get started with B2B e-commerce in Dynamics 365 Commerce

This module introduces the concepts, information, and processes for the e-commerce site that relates to the business-to-business processes in Dynamics 365 Commerce. This module introduces important concepts, such as the content management system and the module library.