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You want to create a container to store custom product types that can be used as responses to customer questions, and variables that can be used throughout your agent. What Copilot Studio feature, should you use?
Topics
Entities
Channels
Environments
You're creating a customer entity that represents different departments your organization has. Your Sales and Marketing departments work closely together. You want to ensure that if someone indicates they have a Marketing question, that they're being sent to the Sales topic. How would you do this?
Add Sales as a Synonym of Marketing
Make Marketing a child of Sales
Add Marketing as a Synonym of Sales
Make Sales a child of Marketing
Which of the variables defined below would be available to use across all topics in an agent?
agent.UserName
pva.UserName
global.UserName
all.UserName
You must answer all questions before checking your work.
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