Summary
Dynamics 365 Commerce is designed to be a robust platform that works with various Dynamics 365 apps to create a seamless flow of business processes across various functions in the organization. The out-of-the-box integration between the headless Commerce engine and Commerce headquarters further expands the coverage of these interconnected business processes across the back-office and Commerce channels.
By working with Commerce channels, you can interact with your customers through an e-Commerce storefront, Store Commerce for web, the Store Commerce app, or through a call center. By using different types of in-store topologies, you can potentially cover all possible scenarios of deployment, depending on the needs of the customers, the network capabilities, and geographical locations.
The centralized nature of the data-storing capabilities of Commerce, together with the power of AI and analytics, enable you to derive insights and get key performance indicators that can be used to optimize and automate business processes across all channels.