Summary

  • 2 minutes

Microsoft Copilot enhances customer experience and streamlines commerce operations by using AI-powered capabilities. With Copilot integrated into the Dynamics 365 Commerce platform, users can quickly create AI-generated marketing content that's aligned with their brand tone and target audience, leading to higher conversion rates with less effort. Key features and benefits of using Copilot include:

  • Content generation

  • Personalization

  • Integration with Dynamics 365

  • Product enrichment

  • Efficiency improvements

  • Analytics insights

Before turning on Copilot, make sure that you meet prerequisites, such as having a cloud-deployed environment and turning on Microsoft Power Platform integration. To turn on Copilot, you need to turn on the Sql row version change tracking license key, and you need to turn on the feature Publish Copilots with AI features from Microsoft Power Platform. Finally, you can install the Copilot application in your Dynamics 365 Finance and Operations environment through the Power Platform admin center.