Check your knowledge

Completed

Answer the following questions to see what you learned.

1.

You were asked to turn on live conversation summaries in your Dynamics 365 Customer Service instance. Which one of the following items is a valid way of triggering a conversation summary?

When a representative joins a conversation

When the conversation is linked to a case

When the conversation is assigned to a representative

When the representative updates the conversation details

2.

You were asked to configure the Copilot case summary feature in your Dynamics 365 Customer Service instance. Which of the following options is a case attribute that you can't change the mapping value for?

Case title

Subject

Case notes

Conversation Summary

3.

You were asked to configure the Copilot conversation summary feature in your Dynamics 365 Customer Service instance. While setting up a structured summary, you need to provide examples of potential error codes. What is the maximum number of error code examples that you can provide?

Five

Ten

Twenty-five

Fifty

You must answer all questions before checking your work.