Check your knowledge

Completed

Answer the following questions to see what you learned.

1.

With which of the following Microsoft service(s) can you integrate Commerce chat?

Omnichannel for Customer Service

Microsoft Copilot Studio

Power BI

Microsoft Copilot Studio and Omnichannel for Customer Service

2.

What information do you need before integrating the Commerce Chat with Microsoft Copilot Studio feature with your e-commerce site?

Src

Bot ID

Data-org-id

Tenant ID

Src and data-org-id

Bot ID and Tenant ID

3.

How do you set up proactive chat parameters for Commerce chat?

You can’t, this process isn’t supported.

You can do so from the Properties pane in Commerce site builder.

By going to the Power Apps maker portal.

You must answer all questions before checking your work.