Commerce chat feature overview
The following applications are important for setting up the Commerce chat feature in your environment:
- Omnichannel for Customer Service
- Microsoft Copilot Studio
Omnichannel for Customer Service
Omnichannel for Customer Service extends the capabilities of Dynamics 365 Customer Service. This application also provides a customizable and efficient app that allows businesses to reach out to and interact with customers instantly by using technologies such as live chat, voice, and text.
For more information, see Introduction to Omnichannel for Customer Service.
Microsoft Copilot Studio
Microsoft Copilot Studio allows you to create sophisticated chat bots that you can use for various applications. With this application, you can provide simple solutions to frequent questions, and you can resolve problems that might need a more in-depth solution.
For more information, see Microsoft Copilot Studio overview.