Exposure to AI and its applications across industry
Conversational AI is a set of technologies that enable computers to simulate full conversations with humans and offer an interface between the human user and other systems. This form of AI is preferred because it offers speed of response and is engaging for the user. The number of queries that a company can handle is increased when using conversational AI as the resolution time is shorter and questions are solved more effectively. When implemented quickly, the customer also gets a faster response to their inquiry.
In this video, BBC Newsnight takes a sneak peek inside Microsoft's AI research labs.