Common Issues with IP Phones

 

Topic Last Modified: 2010-11-08

This section provides troubleshooting tips on the following areas:

• Finding the VLAN ID

• Obtain an IP Address

• Find the Device Update Web Service

• Check for Updates

• Obtain Registrar FQDN and Web Service URL

• Connect to the Web Service and Download the Root CA Certificate Chain

• Authentication Process

• Receive and Publish Certificate.

• Log on to the Lync Server

• Unable to Get Voice Mail and Calendar Information