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Audio Issues from Another's Device

 

Topic Last Modified: 2012-10-13

Issue   Another user’s audio device is causing poor audio quality during a Microsoft Lync 2010 meeting or call.

Resolution   Do the following:

  • Ask anyone who is using a webcam microphone or computer speakers to try using a different audio device.

  • Ask everyone to make sure the device they are using is optimized for Lync 2010. For a list of optimized devices, see “Phones and Devices Qualified for Microsoft Lync” at https://go.microsoft.com/fwlink/p/?LinkId=208938.

  • Ask the presenter to mute the participant who has the malfunctioning device.

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