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(Optional) Define Response Group business hours in Lync Server 2013

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Topic Last Modified: 2012-11-01

Defining Business Hours

Business hour settings define when the workflow is available to answer calls and specify the actions to take for calls outside of business hours. Response Group administrators can use the New-CsRgsHoursOfBusiness cmdlet to create predefined schedules that you can use for any number of response groups.

Tip

When you create or modify a workflow, you can specify a custom schedule that applies only to that workflow. For details, see Create or modify a hunt group workflow in Lync Server 2013 or Create or modify an interactive workflow in Lync Server 2013.

Note

If a workflow is defined as a Managed workflow, then any user who is assigned the CsResponseGroupManager role can set and modify custom business hours for workflows that they manage.

Important

Use 24-hour notation for the parameters in the following cmdlets (for example, 20:00=8:00 P.M.).

To create a predefined business hours collection

  1. Log on as a member of the RTCUniversalServerAdmins group, or as a member of one of the predefined administrative roles that support Response Group.

  2. Start the Lync Server Management Shell: Click Start, click All Programs, click Microsoft Lync Server 2013, and then click Lync Server Management Shell.

  3. For each unique range of hours you want to define, run:

    $x = New-CsRgsTimeRange [-Name <name of time range>] -OpenTime <time when business hours begin> -CloseTime <time when business hours end>

    To create the business hours collection that uses the ranges you defined, run:

    New-CsRgsHoursOfBusiness -Parent <service where the workflow is hosted> -Name <unique name for collection> [-MondayHours1 <first set of opening and closing times for Monday>] [-MondayHours2 <second set of opening and closing times for Monday>] [-TuesdayHours1 <first set of opening and closing times for Tuesday>] [-TuesdayHours2 <second set of opening and closing times for Tuesday>] [-WednesdayHours1 <first set of opening and closing times for Wednesday>] [-WednesdayHours2 <second set of opening and closing times for Wednesday>] [-ThursdayHours1 <first set of opening and closing times for Thursday>] [-ThursdayHours2 <second set of opening and closing times for Thursday>] [-FridayHours1 <first set of opening and closing times for Friday>] [-FridayHours2 <second set of opening and closing times for Friday>] [-SaturdayHours1 <first set of opening and closing times for Saturday>] [-SaturdayHours2 <second set of opening and closing times for Saturday>] [-SundayHours1 <first set of opening and closing times for Sunday>] [-SundayHours2 <second set of opening and closing times for Sunday>]

    The following example specifies business hours of 9:00 A.M. to 5:00 P.M. for weekdays, 8:00 A.M. to 10:00 A.M. and again from 2:00 P.M. to 6:00 P.M. for Saturdays, and no business hours for Sundays:

    $a = NewRgsTimeRange -Name "Weekday Hours" -OpenTime "9:00" -CloseTime "17:00"
$b = NewRgsTimeRange -Name "Saturday Morning Hours" -OpenTime "8:00" -CloseTime "10:00" 
$c = NewRgsTimeRange -Name "Saturday Afternoon Hours" -OpenTime "14:00" -CloseTime "18:00" 
New-CsRgsHoursOfBusiness -Parent "ApplicationServer:Redmond.contoso.com" -Name "Help Desk Business Hours" -MondayHours1 $a -TuesdayHours1 $a -WednesdayHours1 $a -ThursdayHours1 $a -FridayHours1 $a -SaturdayHours1 $b -SaturdayHours2 $c