Deployment process for Group Call Pickup in Lync Server 2013

 

Topic Last Modified: 2013-02-25

This section provides an overview of the steps involved in deploying Group Call Pickup. You must deploy Enterprise Edition or Standard Edition with Enterprise Voice before you configure Group Call Pickup. The components required by Group Call Pickup are installed and enabled when you deploy Enterprise Voice.

Group Call Pickup Deployment Process

Phase	Steps	Required groups and roles	Deployment documentation
Enable the SEFAUtil resource kit tool in the topology	Use the New-CsTrustedApplicationPool cmdlet to create a new trusted application pool. Use the New-CsTrustedApplication cmdlet to specify the SEFAUtil tool as trusted application. Run the Enable-CsTopology cmdlet to enable the topology. Install the resource kit tools on a Front End Server that is in the trusted application pool created in step 1. Verify that SEFAUtil is running correctly by running it to display the call forwarding settings of a user in the deployment.	RTCUniversalServerAdmins	Deploy the SEFAUtil tool in Lync Server 2013
Configure call pickup number ranges in the call park orbit table	Use the New-CSCallParkOrbit cmdlet to create call pickup number ranges in the call park orbit table and assign the call pickup ranges the type GroupPickup. Note You must use Lync Server Management Shell to create, modify, remove, and view Group Call Pickup number ranges in the call park orbit table. Group Call Pickup number ranges are not available in Lync Server Control Panel. Note For seamless integration with existing dial plans, number ranges are typically configured as a block of virtual extensions. Assigning Direct Inward Dialing (DID) numbers as range numbers in the call park orbit table is not supported.	RTCUniversalServerAdmins CsVoiceAdministrator CsServerAdministrator CsAdministrator	Configure call pickup group numbers in Lync Server 2013
Assign a call pickup number to users, and enable Group Call Pickup for the users	Use the /enablegrouppickup parameter in the SEFAUtil resource kit tool to enable Group Call Pickup and assign a call pickup number for users.	-	Enable Group Call Pickup for users in Lync Server 2013 and assign a group number
Notify users of their assigned call pickup number and any other number of interest	Because any user can retrieve a call made to a Group Call Pickup user, users may want to monitor more than one group.	-	Communicate Group Call Pickup assignments to users in Lync Server 2013
Verify your Group Call Pickup deployment	Test placing and retrieving calls to make sure that your configuration works as expected.	-	(Optional) Verify the Group Call Pickup deployment in Lync Server 2013