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Enable a Custom Non-Business Hours Main Menu Prompt Greeting on a UM Auto Attendant

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Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

You can enable a custom non-business hours main menu prompt greeting for a Unified Messaging (UM) auto attendant in Microsoft Exchange Server 2010. After you create a UM auto attendant, a default system prompt will be used for the non-business hours main menu prompt greeting heard by callers after the non-business hours welcome greeting is played. Although the system prompts mustn't be replaced or changed, you will probably want to customize the greetings and menu prompts used with UM auto attendants. Frequently, in addition to configuring a customized non-business hours welcome greeting, you will also want to create and configure a custom non-business hours main menu prompt greeting. After you configure a custom non-business hours main menu prompt greeting, you must enable key mappings on the UM auto attendant for non-business hours.

Looking for other management tasks related to UM auto attendants? Check out Managing UM Auto Attendants.

Prerequisites

Use the EMC to enable a custom non-business hours main menu prompt greeting for a UM auto attendant

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.

  2. In the work pane, click the UM Auto Attendants tab.

  3. Select the auto attendant you want to change, and then, in the action pane, click Properties.

  4. On the Greetings tab, under Main Menu Prompt, under Non-Business hours main menu prompt, click Modify.

  5. On the Non-Business Hours Main Menu Prompt page, select from these options:

    • Use default greeting

    • Use custom greeting file

  6. If you select the Use custom greeting file option, click Browse, locate the custom non-business hours main menu prompt file you've already created, and then click OK.

  7. Click OK to save your changes.

Use the Shell to enable a custom non-business hours main menu prompt greeting for a UM auto attendant

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

This example configures a UM auto attendant named MyUMAutoAttendant that has business hours configured to be 10:45 to 13:15 (Sunday), 09:00 to 17:00 (Monday), and 09:00 to 16:30 (Saturday) and holiday times and their associated greetings configured to be "New Year" on January 2, 2010, and "Building Closed for Construction" from April 24, 2010 through April 28, 2010.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -BusinessHoursSchedule 0.10:45-0.13:15,1.09:00-1.17:00,6.09:00-6.16:30 -HolidaySchedule "New Year,newyrgrt.wav,1/2/2010","Building Closed for Construction,construction.wav,4/24/2010,4/28/2010"

This example configures a UM auto attendant named MyAutoAttendant and enables business hours key mappings so that when callers press 1, they are forwarded to another UM auto attendant named SalesAutoAttendant. When they press 2, they are forwarded to extension number 12345 for Support, and when they press 3, they are sent to another auto attendant that plays an audio file.

Set-UMAutoAttendant -Identity MyAutoAttendant - BusinessHoursKeyMappingEnabled $true -BusinessHoursKeyMapping "1,Sales,,SalesAutoAttendant","2,Support,12345","3,Directions,,,directions.wav"

For more information about syntax and parameters, see Set-UMAutoAttendant.

Other Tasks

After you enable a custom non-business hours main menu prompt greeting for a UM auto attendant, you may also want to:

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