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Enable an Informational Announcement on a UM Auto Attendant

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Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

You can enable an informational announcement for a Unified Messaging (UM) auto attendant in Microsoft Exchange Server 2010. When an informational announcement is enabled, it will play immediately after the business or non-business hours greeting. By default, an informational announcement isn't configured. To enable an informational announcement, create a .wav file to be used as the informational announcement, and then configure the auto attendant to use this .wav file.

Looking for other management tasks related to UM auto attendants? Check out Managing UM Auto Attendants.

Prerequisites

Use the EMC to enable an informational announcement for a UM auto attendant

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.

  2. In the work pane, click the UM Auto Attendants tab.

  3. Select the auto attendant you want to change, and then, in the action pane, click Properties.

  4. On the Greeting tab, under Informational announcement, click Modify.

  5. On the Informational announcement page, select from the following options:

    • Disable announcement

    • Informational announcement file

  6. If you select the Informational announcement file option, click Browse, locate the informational announcement file you've already created, and then click OK.

  7. Click OK to save your changes.

Use the Shell to enable an informational announcement for a UM auto attendant

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

This example enables an informational announcement that uses the MyInfoAnnouncement.wav file on a UM auto attendant named MyUMAutoAttendant.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -InfoAnnouncementEnabled $true -InfoAnnouncementFilename MyInfoAnnouncement.wav

For more information about syntax and parameters, see Set-UMAutoAttendant.

Other Tasks

After you enable an informational announcement for a UM auto attendant, you may also want to:

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