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Include Text with the E-Mail Message Sent When a Mailbox Is UM-Enabled

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Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

When a user's mailbox is enabled for Microsoft Exchange Server 2010 Unified Messaging, an e-mail message is sent that welcomes the user to Unified Messaging. This message contains the PIN information the user will use to access the Unified Messaging system.

You can customize the text that's sent in the welcome e-mail message by adding text in the Text sent when a UM mailbox is enabled box on a UM mailbox policy. You can include such information as the UM technical support telephone numbers or subscriber access numbers. After you add the text, it will be included in the e-mail message sent when users associated with the UM mailbox policy are enabled for Unified Messaging.

Note

The limit for custom text you add to the welcome message is 512 characters.

Looking for other management tasks related to UM mailbox policies? Check out Managing UM Mailbox Policies.

Prerequisites

Use the EMC to customize the text sent when a mailbox is enabled for Unified Messaging

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM mailbox policies" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.

  2. On the UM Mailbox Policies tab, select the UM mailbox policy you want to manage, and then click Properties in the action pane.

  3. On the mailbox policy Properties page, on the Message Text tab, under Text sent when a UM mailbox is enabled, enter the text you want to send to the user when a UM mailbox is enabled.

  4. Click OK to save your changes.

Use the Shell to customize the text sent when a mailbox is enabled for Unified Messaging

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM mailbox policies" entry in the Unified Messaging Permissions topic.

This example enables UM-enabled users who are associated with a UM mailbox policy to receive additional instructions about UM and the Outlook Voice Access number that they can use to access their mailbox over a phone.

Set-UMMailboxPolicy -identity MyUMMailboxPolicy -UMEnabledText "You've been enabled for Unified Messaging. To access your Exchange 2010 mailbox, call your internal telephone extension number. From outside your office, call 425-555-1234."

For more information about syntax and parameters, see Set-UMMailboxPolicy.

Other Tasks

After you customize the text sent when a mailbox is enabled for Unified Messaging, you may also want to:

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