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Configuring Telephony for Individual Users

Topic Last Modified: 2009-05-22

The telephony settings are some of the individual settings of a user account that can be configured from the Communications tab of Properties for the user, if the individual user has been enabled for Office Communications Server 2007 R2 and the organization supports telephony.

Office Communications Server 2007 R2 user communications options include the following:

  • Enable PC-to-PC only. The user can only make PC-to-PC audio calls.

  • Enable remote call control. The user can use Microsoft Office Communicator 2007 R2 to control the desktop phone, and he or she can also make PC-to-PC calls. The user remains connected to a PBX.

  • Enable Enterprise Voice. The user can use the Office Communications Server 2007 R2 infrastructure to route all incoming and outgoing calls. The user is no longer connected to a PBX, unless you also enable PBX integration (with or without remote call control). The user can also make PC-to-PC calls.

    Note

    The telephony settings for the user are meaningful only for calls that are routed through IP-PSTN or remote call control gateways.

For details about configuring telephony for an organization, see Configuring Telephony Conferencing for Servers and the Office Communications Server 2007 R2 Enterprise Voice Deployment Guide documentation.

To configure telephony for a specific user account

  1. Open the Office Communications Server 2007 R2 snap-in.

  2. In the console tree, expand the forest node, and then navigate to the Standard Edition server or Enterprise pool that contains the user account that you want to configure.

  3. Expand the pool name for the Enterprise pool or the Standard Edition server, and then expand Users.

  4. In the details pane, right-click the user account name, and then click Properties.

  5. On the Communications tab, next to Telephony settings, click Configure.

  6. In the Telephony Options dialog box, do the following:

    • To enable PC-to-PC audio communications for the user, but not remote call control or Enterprise Voice, click Enable PC-to-PC communication only.
    • To enable remote call control, which enables the user to control his or her desktop phone line from Microsoft Office Communicator 2007 R2 to make PC-to-PC calls and PC-to-phone calls, click Enable Remote call control. Specify a value for Server URI for the Remote Call Control server and a value for Line URI for the telephone the user uses for remote call control. The user must have a desktop phone and PBX connection for call routing.
    • To route the user's phone calls using the unified communications infrastructure in accordance with the class of service policy, including PC-to-PC audio communication, click Enable Enterprise Voice, and then select the appropriate policy in the Policy drop-down list box. Specify a value for Line URI for the telephone that the user uses for Enterprise Voice. To also enable PBX integration, select the Enable PBX integration check box. To enable both remote call control and PBX integration, you must also specify a value for Server URI for the Remote Call Control server. To specify the normalization rules for translating phone numbers dialed by the user to the E.164 format, select the appropriate location profile in the Location profile drop-down list box.