ICtiControl Members

Represents the core interfaces for CTI components. This interface will be used by the desktop to determine if a control is a CTI host control.

The following tables list the members exposed by the ICtiControl type.

Public Methods

	Name	Description
	AnswerCall	Answers the call identified by the call ID.
	CleanUpAndShutdown	Cleans up and shuts down any CTI specific functions and should be called as part of shutdown.
	ConferenceCall	Orders a conference command.
	ExecuteGenericCommand	Generic command handler. If the command does not exist in the currnet interface it can be extended via this interface.
	GetAgentId	Gets the agent ID for the currently logged agent.
	GetGlobalAgentConfigVars	Gets the agent configuration environment variables.
	HangUpCall	Releases the call.
	HoldCall	Holds the call identified by the CallID
	InitAndLogOn	Initializes and logs the agent into CTI.
	LogOffAgent	Logs the current agent out.
	MakeOutboundCall	Dials an out bound number.
	PickupCall	Picks a call up from hold.
	PushUrl	Pushes a URL.
	RejectCall	Rejects the call identified by the CallID
	SendChatMessage	Sends a chat message to the call identified by the call ID.
	SetAgentMediaAddress	Sets the agent’s media address.
	SetAgentState	Sets the agent state to the requested state.
	SetCallVariable	Sets a call state variable on the CTI object for the specified call.
	TransferCall	Orders a Transfer command
	WrapCall	Wraps the call identified by the call ID.

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	Name	Description
	AgentLogMessageEvent	Raised when a Agent Log Event occures
	AgentStateChangedEvent	Raised when a Agent State change Event occures
	CallDestructedEvent	Raised when a call terminated is generated
	CallItemEvent	Raised when a call Item Event is generated
	CallMediaConnectedEvent	Raised when the media endpoint connects.
	CallNewCallEvent	Raised when a new call is generated.
	CallNewCallInfoEvent	Raised when a new call info event is generated.
	CallStateChangeEvent	Raised when a call state event is generated.
	GeneralCtiEvent	Passes event data not covered in the named events.

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