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QueueItem entity messages and methods

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Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2016, Dynamics CRM Online

A queue item is a specific item in a queue, such as a case record or an activity record. The schema name for this entity is QueueItem. To view the entity metadata for your organization, install the Metadata Browser solution described in Browse the metadata for your organization. You can also view the metadata for an uncustomized organization in the Excel file called EntityMetadata.xlsx included in the top-level folder of the SDK download.

The following table describes the messages for this entity, which you use with the IOrganizationService.Execute(OrganizationRequest) method.

Message

Description

AddToQueueRequest

Moves an entity record from a source queue to a destination queue.

CreateRequest

Creates a queue item. You can also call the IOrganizationService.Create method.

DeleteRequest

Deletes a queue item. You can also call the IOrganizationService.Delete method.

PickFromQueueRequest

This message was introduced in CRM 2015 Service Pack 1 (on-premises) and CRM Online Spring ‘14.

Assign a queue item to a user and optionally remove the queue item from the queue.

ReleaseToQueueRequest

This message was introduced in CRM 2015 Service Pack 1 (on-premises) and CRM Online Spring ‘14.

Assign a queue item back to the queue owner so others can pick it.

RemoveFromQueueRequest

This message was introduced in CRM 2015 Service Pack 1 (on-premises) and CRM Online Spring ‘14.

Remove a queue item from a queue.

RetrieveRequest

Retrieves a queue item. You can also call the IOrganizationService.Retrieve method.

RetrieveMultipleRequest

Retrieves a collection of queue items. You can also call the IOrganizationService.RetrieveMultiple method.

RouteToRequest

This message was introduced in CRM 2015 Service Pack 1 (on-premises) and CRM Online Spring ‘14.

Route a queue item to a different user or queue.

SetStateRequest

Sets the state of a queue item. For a list of the state values, see the options available in the metadata.You can find this information in the metadata for your organization. See the preceding metadata browser information.

UpdateRequest

Updates a queue item. You can also call the IOrganizationService.Update method.

See Also

Queue entities
Sample code for queue entities
Privileges by entity

Microsoft Dynamics 365

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