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SLAKPIInstance (SLA KPI instance) entity messages and methods

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Applies To: Dynamics CRM 2015

The schema name for this entity is SLAKPIInstance. This entity represents the data of a service level agreement (SLA) key performance indicator (KPI) instance that is tracked for an individual case. Instances of this entity will be generated automatically and updated by the system for cases using enhanced SLAs. The messages supported for this entity are intended to enable scenarios for reporting and integration with other systems.

To view the entity metadata for your organization, install the Metadata Browser solution described in Browse the metadata for your organization. You can also view the metadata for an uncustomized organization in the Excel file called EntityMetadata.xlsx included in the top-level folder of the SDK download.

The following table describes the messages for this entity, which you use with the IOrganizationService.Execute method.

Message

Description

AssignRequest

Assigns an SLAKPIInstance to another user or team.

CreateRequest

Creates an SLAKPIInstance. You can also call the IOrganizationService.Create method.

DeleteRequest

Deletes an SLAKPIInstance. You can also call the IOrganizationService.Delete method.

GrantAccessRequest

Shares a SLAKPIInstance with another security principal (user or team).

ModifyAccessRequest

Changes the access rights for a SLAKPIInstance previously shared with another security principal (user or team).

RetrieveRequest

Retrieves an SLAKPIInstance. You can also call the IOrganizationService.Retrieve method.

RetrieveMultipleRequest

Retrieves a collection of SLAKPIInstances. You can also call the IOrganizationService.RetrieveMultiple method.

RetrievePrincipalAccessRequest

Retrieves the access rights the specified security principal (user or team) has to an SLAKPIInstance.

RetrieveSharedPrincipalsAndAccessRequest

Retrieves the security principals (users or teams) that have access to a contract, together with their access rights to the SLAKPIInstance.

RevokeAccessRequest

Removes all access to an SLAKPIInstance for the specified security principal (user or team).

UpdateRequest

Updates an SLAKPIInstance. You can also call the IOrganizationService.Update method.

See Also

Service entities (contract, incident, knowledge base, queue, calendar, entitlement, slakpiinstance)
SLAKPIInstance (SLA KPI instance) entity privileges
Help & Training: Define service level agreements (SLAs)

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