Desktop notifications for incoming conversations

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for	Public preview	Early access	General availability
End users by admins, makers, or analysts	-	-	Apr 1, 2020

Business value

The Omnichannel desktop notifications allow agents to quickly respond to customers and not miss the in-app notifications when they are using other applications and the Omnichannel application is running in the background.

Feature details

When enabled by the administrator, this feature allows agents to freely work across multiple applications on their desktop without missing out on incoming conversations. The Omnichannel notifications display as operating system-level notifications when the Omnichannel app is out of focus, in the background, or minimized.

See also

Receive notification when the app is in the background (docs)