Customer Service app available for users with Team Member license
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| End users, automatically | - |  Feb 3, 2020 |
Apr 1, 2020 |
Business value
Employees with the entry-level Team Member license can now address self-service support scenarios using a Dynamics 365 Customer Service app.
Feature details
Customer Service Team Member is a new app module that will be available to users with the Dynamics 365 Team Member license. In the customer service context, this app module enables the following limited set of use cases provided by the Team Member license for employee self-service:
- Create cases.
- Read and update the cases that they created.
- Search and view knowledge articles.