Co-browse capabilities through third-party providers
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, or analysts, automatically |  Jan 31, 2020 |
- | Apr 1, 2020 |
Business value
Agents can quickly and accurately support customers when customers can co-browse on their device with the agent and show the issue they are having. This feature enables integration capabilities to add existing third-party, co-browse services into Omnichannel for Customer Service.
Feature details
The ability for the agents to co-browse with customers is critical in many customer support scenarios. Agents can better help customers when customers can show agents what's happening on their device. With this release, we are providing APIs and related artifacts that allow partners to integrate existing third-party, co-browse solutions with the Omnichannel for Customer Service Chat channel.