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Office 365

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Microsoft 365 Copilot

FastTrack offers guidance and best practices for Microsoft 365 Copilot readiness and adoption, including license assignment, usage, and business value.

FastTrack provides remote guidance for:

  • Readiness, including:
    • Deploying the following products and features as needed:
      • Exchange Online.
      • SharePoint and OneDrive.
      • Microsoft Teams.
      • Microsoft 365 Apps.
      • Microsoft Purview.
      • Microsoft Copilot.
      • Microsoft Loop and Outlook (as they pertain to Microsoft 365 Copilot).
      • Microsoft Copilot Dashboard and Microsoft Copilot Learning Academy.
    • Creating Microsoft Entra ID accounts.
    • Configuring Copilot settings in the Microsoft 365 Admin Center.
    • Providing guidance on data governance with reporting, SharePoint Advanced Management, and Microsoft Purview.
    • Moving Microsoft 365 Apps to a supported update channel.
  • Adoption and business value, including:
    • Reviewing the license assignment.
    • Using the Copilot Success Kit to highlight the foundational components of successful adoption.
    • Reviewing top usage scenarios.
    • Providing guidance on available resources for training and skilling.
    • Reviewing Copilot Dashboard to understand usage and value.
    • Using Microsoft Viva apps to accelerate enablement.

Out of scope

  • Providing project management and implementation.
  • Creating and implementing an adoption and change management strategy or plan.
  • Providing end-user training
  • Providing data governance assessment.
  • Providng custom scenarios or content (like communications or training materials).
  • Providing Microsoft 365 Copilot extensibility (like Microsoft Copilot Studio).

Microsoft advanced deployment guides

Microsoft provides customers with technology and guidance to assist with deploying your Microsoft 365, Microsoft Viva, and security services. We encourage our customers to start their deployment journey with these offerings.

For non-IT admins, see All Microsoft 365 guides.

Note

For comprehensive deployment and adoption support of Copilot for Microsoft 365, customers can engage the Microsoft partner network.

Exchange Online

For Exchange Online, FastTrack guides you through the process to get your organization ready to use email. The exact steps depend on the source environment and email migration plans.

FastTrack provides remote guidance for:

  • Pointing your mail exchange (MX) records to Office 365.
  • Setting up the data loss prevention (DLP) and Office 365 Message Encryption (OME) features for all mail-enabled domains validated in Office 365 as part of your subscription service.
  • Configuring firewall ports and setting up DNS (Domain Name System), including the required Autodiscover, sender policy framework (SPF), DomainKeys Identified Mail (DKIM), Domain-based Message Authentication, Reporting, and Conformance (DMARC) and MX records (as needed).
  • Setting up email flow between the source messaging environment and Exchange Online/Office 365 (as needed).
  • Planning and preparing for mail migration from the source messaging environment to Office 365.
  • Configuring mailbox clients (Outlook for Windows, Outlook on the web, and Outlook for iOS and Android).
  • Setting up Exchange Online Protection features for all mail-enabled domains validated in Office 365.

Note

The Mailbox Replication service (MRS) attempts to migrate Information Rights Managed (IRM) emails from your on-premises mailbox to the corresponding Exchange Online mailbox. Ability to read the protected content post-migration depends on the customer mapping and copying Active Directory Rights Managed Services (AD RMS) templates to the Azure Rights Management Service (Azure RMS).

Data migration

For information on using the FastTrack benefit for data migration to Office 365, see Data Migration.

Source environment expectations

Your source environment must have one of the following minimum levels:

  • Single or multiple Exchange organizations with Exchange Server 2010 onward.
  • A single Google Workspace environment (Gmail, Contacts, and Calendar only).

For information on Multi-Geo Capabilities, see Multi-Geo Capabilities in Exchange Online.

Online client software like Project for Office 365, Outlook for Windows, Outlook for iOS and Android, OneDrive sync client, Power BI Desktop, and Skype for Business must be at a minimum level as defined in System requirements for Microsoft 365 Office.

Microsoft advanced deployment guides

Microsoft provides customers with technology and guidance to assist with deploying your Microsoft 365, Microsoft Viva, and security services. We encourage our customers to start their deployment journey with these offerings.

For non-IT admins, see Microsoft 365 Setup.

Microsoft Teams

Microsoft Teams core and Teams Premium (including chat, collaboration, and meetings)

FastTrack provides remote guidance for:

  • Teams prerequisites:
    • Identities enabled in Microsoft Entra ID for Microsoft 365.
    • Exchange mailboxes are present (online and on-premises in an Exchange hybrid configuration).
    • Users are enabled for SharePoint and OneDrive.
    • Microsoft 365 Groups are enabled.
  • Network readiness:
    • Network port and enablement checks.
    • Domain Name System (DNS) settings.
    • Proxy settings.
    • Connection quality checks.
    • Bandwidth checks.
    • Guidance for Call Analytics and Call Quality Dashboard (CQD).
  • Security and compliance readiness:
    • Develop governance and compliance policies including hardware security and account security, like multifactor authentication (MFA) guidance and password policies.
  • Teams chat and collaboration:
    • Teams basics.
    • Managing and Organizing Teams.
    • Presence.
    • Messaging policies.
    • Channels (standard, shared, and private).
  • Teams meetings and Audio Conferencing:
    • Meeting settings and policies.
    • Service number acquisition.
    • Guidance for conference bridge settings.
    • Assignment of dial-in numbers to meeting organizers.
  • Enabling Teams live events, town halls, and webinars:
    • Organization setup of live events, town halls, and webinar policies.
  • The new virtual desktop infrastructure (VDI) solution for Teams, including prerequisites and configuration for Azure Virtual Desktop, Windows 365, and Citrix.
  • Microsoft Places (requires Teams Premium licenses):
    • Reviewing prerequisites for work plans, hybrid RSVP, Places finder (including maps and rooms facilities), room booking enhancements, and space analytics.
    • Providing guidance for configuring buildings, floors, desk pools and workplaces, adding existing Indoor Mapping Data Format (IMDF) floorplans (maps), updating resource mailboxes metadata, and rooms check-in and auto release policies.
    • Enabling Microsoft Places for users including space analytics (users and buildings).
    • Deploying the Microsoft Places app in new Outlook and new Teams clients.

Microsoft Teams Rooms

FastTrack provides remote guidance for:

  • Network, security, and compliance readiness:
    • Validation of network, security, and compliance readiness requirements for Teams Rooms.
  • Resource accounts:
    • Creation and configuration of resource accounts needed for supported Teams Rooms devices including license assignment and mailbox configuration.
  • Device setup:
    • Guidance on the out-of-box experience of a new Teams Rooms device.
  • Device management:
    • Device management, including Teams admin center, Microsoft Intune, and Teams Rooms Pro Management service.
  • Certified devices:

Microsoft Teams Phone

FastTrack provides remote guidance for:

  • Network, security, and compliance readiness:
    • Validation of network, security, and compliance readiness requirements for Teams Phone.
  • Teams Phone configuration:
    • Organization setup for Teams Phone settings.
      • Call queues.
      • Auto attendants.
      • Communications credits.
      • Cloud voicemail.
      • Caller ID.
      • Calling policies.
      • Emergency calling.
    • Shared Calling configuration.
  • The Queues app (requires Teams Premium licenses):
    • Configuring and deploying the Queues app.
    • Managing authorized users and setting voice app policies.
    • Integrating with Call queue and Auto attendant authorized users.
  • Operator Connect:
    • Enabling Operator Connect.
    • Emergency addresses.
    • Assigning numbers.
  • Teams Phone Mobile:
    • Teams Phone Mobile license acquisition and assignment.
    • Enabling a mobile operator.
    • Assigning numbers.
  • Calling Plans:
    • Local number porting guidance through user interface (UI) up to 999 numbers.
    • Porting service request (SR) support over 999 numbers.
    • License assignment.
    • Phone number acquisition and assignment.
  • Direct Routing:
    • Guidance on Direct Routing.
    • Session Border Controller (SBC) configurations and connectivity.
    • Call routing policies.
    • Media bypass.
    • Local media optimization.
    • Assigning numbers.

Skype to Microsoft Teams migrations

FastTrack provides remote guidance for:

  • Migration from Skype for Business on-premises to Teams.

Out of scope

  • A/V and conference rooms design and installation.
  • Device procurement.
  • Third-party integrations (like Cloud Video Interop (CVI)).
  • Carrier Session Initiation Protocol (SIP) trunk configuration.
  • Session Border Controller (SBC) trunking to carrier or legacy Private Branch Exchange (PBX).
  • Troubleshooting existing deployments.
  • End user training.
  • Hands-on keyboard support.
  • Production of live events or webinars.
  • Microsoft Places:
    • Map and floor plan conversion to IMDF and spacial data correlation.
    • Onboarding and integrating non-Microsoft occupancy signals with space analytics.

Microsoft advanced deployment guides

Microsoft provides customers with technology and guidance to assist with deploying your Microsoft 365, Microsoft Viva, and security services. We encourage our customers to start their deployment journey with these offerings.

For non-IT admins, see Microsoft 365 Setup.

SharePoint and OneDrive

FastTrack provides remote guidance for:

  • Planning site collections.
  • Securing content and managing permissions.
  • Configuring SharePoint features, like site creation, site management, site sharing, web parts, search, content types, and site navigation.
  • Configuring SharePoint hybrid features, like hybrid search, hybrid sites, hybrid taxonomy, content types, hybrid self-service site creation (SharePoint Server 2013 only), extended app launcher, hybrid OneDrive, and extranet sites.
  • Planning for content migration.
  • Configuring external sharing settings.
  • Deploying Conditional Access.

Further guidance is provided for OneDrive like:

  • Redirecting or moving known folders to OneDrive.
  • Deploying OneDrive sync clients.

Data migration

For information on using the FastTrack benefit for data migration to Office 365, see Data Migration.

Source environment expectations

  • The source SharePoint environment must be one of the following on-premises SharePoint Server environments: 2013, 2016, or 2019.
  • Data migration services migrate data from these source environments:
    • File shares (Server Message Block (SMB) file shares on devices supporting SMB 2.0 onward).
    • A single Google Workspace environment (Google Drive only).
    • Box (Starter, Business, Enterprise).
    • Dropbox for Teams (Standard and Advanced).

Note

Upgrade of on-premises SharePoint environments to SharePoint Server isn’t in scope. Contact a Microsoft Partner for assistance. For more information, see Minimum public update levels for SharePoint hybrid features.

Note

For information on Multi-Geo Capabilities, see Multi-Geo Capabilities in OneDrive and SharePoint in Office 365.

Microsoft advanced deployment guides

Microsoft provides customers with technology and guidance to assist with deploying your Microsoft 365, Microsoft Viva, and security services. We encourage our customers to start their deployment journey with these offerings.

For non-IT admins, see Microsoft 365 Setup.