Ticketing As A Service
Last updated by the developer on: June 5, 2024
General information
Information provided by kitameraki limited to Microsoft:
| Information | Response |
|---|---|
| App name | Ticketing As A Service |
| ID | kitamerakilimited1588135440226.ticketingmeteredstandard |
| Partner company name | kitameraki limited |
| Company's website | https://TeamsWork.app |
| App's Terms of Use | https://teamswork.app/terms |
| Core functionality of the app | Our app, a Ticketing As A Service solution, offers a range of core functionalities designed to streamline and enhance the management of service desk incidents and requests. These core features include: Ticket Creation and Management, Real-Time Communication, Automation, Customization, SLA (Service Level Agreement) Support, Multi-Language Support, Dashboard and Reporting, Microsoft Teams Integration |
| Company headquarter location | Hong Kong |
| App info page | https://www.teamswork.app/best-microsoft-teams-ticketing-se... |
| What is the hosting environment or service model used to run your app? | Iaas |
| Which hosting cloud providers does the app use? | Azure |
| Customer support contact. | contact@teamswork.app |
Questions
Questions or updates to any of the information you see here? Contact us!
How the app handles data
This information has been provided by kitameraki limited about how this app collects and stores organizational data and the control that your organization will have over the data the app collects.
| Information | Response |
|---|---|
| Does the app or underlying infrastructure process any data relating to a Microsoft customer or their device? | Yes |
| What data is processed by your app? | SaaS Subscription Data, Teams Conversation Reference Data, Ticket Data |
| Does the app support TLS 1.1 or higher? | Yes |
| Does the app or underlying infrastructure store any Microsoft customer data? | Yes |
| What data is stored in your databases? | SaaS Subscription Data, Teams Conversation Reference Data, Ticket Data |
| If underlying infastructure processes or stores Microsoft customer data, where is this data geographically stored? | United States of America |
| Do you have an established data rentention and disposal process? | Yes |
| How long is data retained after account termination? | More than 90days |
| Do you have an established data access management process? | Yes |
| Do you transfer customer data or customer content to third parties or sub-processors? | No |
Questions
Questions or updates to any of the information you see here? Contact us!
Information from the Microsoft Cloud App Security catalog appears below.
| Information | Response |
|---|---|
| Do you perform annual penetration testing on the app? | Yes |
| Does the app have a documented disaster recovery plan, including a backup and restore strategy? | Yes |
| Does your environment use traditional anti-malware protection or application controls? | TraditionalAntiMalware, ApplicationControls |
| Do you have an established process for indentifying and risk ranking security vulnerabilities? | Yes |
| Do you have a policy that governs your service level agreement (SLA) for applying patches? | Yes |
| Do you carry out patch management activities according to your patching policy SLAs? | Yes |
| Does your enviroment have any unsupported operating systems or software? | No |
| Do you conduct quarterly vulnerability scanning on your app and the infastructure that supports it? | Yes |
| Do you have a firewall installed on your external network boundary? | Yes |
| Do you have an established change management process used to review and approve change requests before they are deployed to production? | Yes |
| Is an additional person reviewing and approving all code change requests submitted to production by the original developer? | Yes |
| Do secure coding practices take into account common vulnerability classes such as OWASP Top 10? | Yes |
| Multifactor Authentication (MFA) enabled for: | CodeRepositories, DNSManagement, Credential |
| Do you have an established process for provisioning, modification, and deletion of employee accounts? | Yes |
| Do you have Intrusion Detection and Prevention (IDPS) software deployed at the perimeter of the network boundary supporting your app? | Yes |
| Do you have event logging set up on all system components supporting your app? | Yes |
| Are all logs reviewed on a regular cadence by human or automated tooling to detect potential security events? | Yes |
| When a security event is detected are alerts automatically sent to an employee for triage? | Yes |
| Do you have a formal information security risk management process established? | Yes |
| Do you have a formal security incident response process documented and established? | Yes |
| Do you report app or service data breaches to supervisory authorities and individuals affected by the breach within 72 hours of detection? | Yes |
Questions
Questions or updates to any of the information you see here? Contact us!
| Information | Response |
|---|---|
| Does the app comply with the Health Insurance Portability and Accounting Act (HIPAA)? | Yes |
| Does the app comply with Health Information Trust Alliance, Common Security Framework (HITRUST CSF)? | N/A |
| Does the app comply with Service Organization Controls (SOC 1)? | N/A |
| Does the app comply with Service Organization Controls (SOC 2)? | No |
| Does the app comply with Service Organization Controls (SOC 3)? | No |
| Do you carry out annual PCI DSS assessments against the appand its supporting environment? | N/A |
| Is the app International Organization for Standardization (ISO 27001) certified? | No |
| Does the app comply with International Organization for Standardization (ISO 27018)? | N/A |
| Does the app comply with International Organization for Standardization (ISO 27017)? | N/A |
| Does the app comply with International Organization for Standardization (ISO 27002)? | N/A |
| Is the app Federal Risk and Authorization Management Program (FedRAMP) compliant? | No |
| Does the app comply with Family Educational Rights and Privacy Act (FERPA)? | No |
| Does the app comply with Children's Online Privacy Protection Act (COPPA)? | No |
| Does the app comply with Sarbanes-Oxley Act (SOX)? | No |
| Does the app comply with NIST 800-171? | N/A |
| Has the app been Cloud Security Alliance (CSA Star) certified? | No |
Questions
Questions or updates to any of the information you see here? Contact us!
| Information | Response |
|---|---|
| Do you have GDPR or other privacy or data protection requirements or obligations (such as CCPA)? | Yes |
| Does the app have an external-facing privacy notice that describes how it collects, uses, shares, and stores customer data? | Yes |
| Privacy Policy URL | https://www.teamswork.app/privacy |
| Does the app perform automated decision making, including profiling that could have a legal effect or similar impact? | No |
| Does the app process customer data for a secondary purpose not described in the privacy notice (i.e. marketing, analytics)? | No |
| Do you process special categories of sensitive data (i.e. racial or ethnic origin, political opinion, religious or philosophical beliefs, genetic or biometric data, health data) or categories of data subject to breach notification laws? | No |
| Does the app collect or process data from minors (i.e., individuals under the age of 16)? | No |
| Does the app have capabilities to delete an individual's personal data upon request? | Yes |
| Does the app have capabilities to restrict or limit the processing of an individual's personal data upon request? | Yes |
| Does the app provide individuals the ability to correct or update their personal data? | Yes |
| Are regular data security and privacy reviews performed (for example, Data Protection Impact Assessments or privacy risk assessments) to identify risks related to the processing of personal data for the app? | Yes |
Questions
Questions or updates to any of the information you see here? Contact us!
| Information | Response |
|---|---|
| Does your application integrate with Microsoft identity platform (Microsoft Entra ID) for single-sign on, API access, etc.? | Yes |
| Have you reviewed and complied with all applicable best practices outlined in the Microsoft identity platform integration checklist? | Yes |
| Does your app use the latest version of MSAL (Microsoft Authentication Library) or Microsoft Identity Web for authentication? | Yes |
| Does your app support Conditional Access policies? | No |
| Does your app support Continuous Access Evaluation (CAE) | No |
| Does your app store any credentials in code? | No |
| Apps and add-ins for Microsoft 365 might use additional Microsoft APIs outside of Microsoft Graph. Does your app or add-in use additional Microsoft APIs? | No |
Data access using Microsoft Graph
Graph Permission Permission Type Justification Microsoft Entra App ID AdministrativeUnit.Read.All delegated To check whether the user have the app installed to them aa6b770e-6b8c-4096-9648-5239295ecadc Group.Read.All delegated To get the list of members and owners of the team only used if user want to use a mode of the app that leverages the list of teams owners and members aa6b770e-6b8c-4096-9648-5239295ecadc Team.ReadBasic.All delegated To get the list of user's joined team aa6b770e-6b8c-4096-9648-5239295ecadc TeamsAppInstallation.ReadWriteSelfForUser delegated To install the app to the user so that they can get connected to the notification bot, aa6b770e-6b8c-4096-9648-5239295ecadc UnifiedGroupMember.Read.AsGuest delegated So guest can get the list of the team's owners, only used if user want to use a mode of the app that leverages the list of teams owners and members aa6b770e-6b8c-4096-9648-5239295ecadc User.ReadBasic.All delegated To get the basic profile of users within the ogranization aa6b770e-6b8c-4096-9648-5239295ecadc offline_access delegated To access data in offline situation aa6b770e-6b8c-4096-9648-5239295ecadc openid delegated To logs in the user as themselves aa6b770e-6b8c-4096-9648-5239295ecadc profile delegated To get the basic profile of the user aa6b770e-6b8c-4096-9648-5239295ecadc
This application does not have Additional APIs.
Questions
Questions or updates to any of the information you see here? Contact us!
Certification information
| Control | Microsoft 365 Certification Result |
|---|---|
| APPLICATION SECURITY | PASS |
| Penetration Testing | In Scope |
| Vulnerability Assessment Review (Penetration Test) | In Scope |
| OPERATIONAL SECURITY | PASS |
| Awareness Training | N/A |
| Malware Protection - Anti-Malware | N/A |
| Malware Protection - Application Control | N/A |
| Patch Management - Patching & Risk Ranking | In Scope |
| Vulnerability Scanning | In Scope |
| Network Security Controls (NSC) | N/A |
| Change Control | In Scope |
| Secure Software Development/Deployment | In Scope |
| Account Management | In Scope |
| Security Event Logging, Reviewing and Alerting | In Scope |
| Information Security Risk Management | In Scope |
| Security Incident Response | In Scope |
| Business Continuity Plan (BCP) and Disaster Recovery Plan | N/A |
| DATA HANDLING SECURITY & PRIVACY | PASS |
| Data in Transit | In Scope |
| Data At Rest | In Scope |
| Data Retention, Back-up and Disposal | In Scope |
| Data Access Management | In Scope |
| GDPR | In Scope |
| HIPAA | N/A |
Questions
Questions or updates to any of the information you see here? Contact us!