Anywhere365 Infinity Dialogue Cloud
Last updated by the developer on: February 17, 2025
General information
Information provided by to Microsoft:
| Information | Response |
|---|---|
| App name | Anywhere365 Infinity Dialogue Cloud |
| ID | workstreampeople.anywhere365infinitydialoguecloud |
| Company's website | https://anywhere365.io |
| App's Terms of Use | https://anywhere365.io/terms-conditions/ |
| Core functionality of the app | Anywhere365® Dialogue Cloud Infinity is the Contact Center for MS Teams. Built on Azure Communication Services, it features an integrated WebAgent with CRM connectors for managing dialogues and routing via Dialogue Studio - our low-code automation platform that integrates with any API-based AI or business systems. It supports all MS telephony options, including internal calls, and delivers PowerBI reporting and a native real-time wallboard, all with predictable pricing and robust security. |
| Company headquarter location | Netherlands (the) |
| App info page | https://anywhere365.io/platform/solutions/microsoft-teams-c... |
| What is the hosting environment or service model used to run your app? | Iaas |
| Which hosting cloud providers does the app use? | Azure |
| Customer support contact. | support@anywhere365.net |
Questions
Questions or updates to any of the information you see here? Contact us!
How the app handles data
This information has been provided by about how this app collects and stores organizational data and the control that your organization will have over the data the app collects.
| Information | Response |
|---|---|
| Does the app or underlying infrastructure process any data relating to a Microsoft customer or their device? | Yes |
| What data is processed by your app? | User Profile Data: Agent Display Name, UPN, Object ID, Contact Center Name, Address Name, Address UPN, Address Object ID, Tenant ID, Assignments. Call Detail Records: Call timestamps, Customer/Agent Addresses (Phone Number/Object ID), Queued/Accepted/Transferred Call Data. Backend Logs: Request/response logs, call events. |
| Does the app support TLS 1.1 or higher? | Yes |
| Does the app or underlying infrastructure store any Microsoft customer data? | Yes |
| What data is stored in your databases? | User Profile Data: Agent Display Name, UPN, Object ID, Contact Center Name, Address Name, Address UPN, Address Object ID, Tenant ID, Assignments. Call Detail Records: Call timestamps, Customer/Agent Addresses (Phone Number/Object ID), Queued/Accepted/Transferred Call Data. Backend Logs: Request/response logs, call events. |
| If underlying infastructure processes or stores Microsoft customer data, where is this data geographically stored? | Germany, Netherlands (the), United States of America |
| Do you have an established data rentention and disposal process? | Yes |
| How long is data retained after account termination? | Less than 30days |
| Do you have an established data access management process? | Yes |
| Do you transfer customer data or customer content to third parties or sub-processors? | Yes |
| Do you have data sharing agreements in place with any third party service you share Microsoft customer data with? | Yes |
Questions
Questions or updates to any of the information you see here? Contact us!
Information from the Microsoft Cloud App Security catalog appears below.
| Information | Response |
|---|---|
| Do you perform annual penetration testing on the app? | Yes |
| Does the app have a documented disaster recovery plan, including a backup and restore strategy? | Yes |
| Does your environment use traditional anti-malware protection or application controls? | TraditionalAntiMalware, ApplicationControls |
| Do you have an established process for indentifying and risk ranking security vulnerabilities? | Yes |
| Do you have a policy that governs your service level agreement (SLA) for applying patches? | Yes |
| Do you carry out patch management activities according to your patching policy SLAs? | Yes |
| Does your enviroment have any unsupported operating systems or software? | No |
| Do you conduct quarterly vulnerability scanning on your app and the infastructure that supports it? | Yes |
| Do you have a firewall installed on your external network boundary? | Yes |
| Do you have an established change management process used to review and approve change requests before they are deployed to production? | Yes |
| Is an additional person reviewing and approving all code change requests submitted to production by the original developer? | Yes |
| Do secure coding practices take into account common vulnerability classes such as OWASP Top 10? | Yes |
| Multifactor Authentication (MFA) enabled for: | CodeRepositories, DNSManagement, Credential |
| Do you have an established process for provisioning, modification, and deletion of employee accounts? | Yes |
| Do you have Intrusion Detection and Prevention (IDPS) software deployed at the perimeter of the network boundary supporting your app? | No |
| Do you have event logging set up on all system components supporting your app? | Yes |
| Are all logs reviewed on a regular cadence by human or automated tooling to detect potential security events? | Yes |
| When a security event is detected are alerts automatically sent to an employee for triage? | Yes |
| Do you have a formal information security risk management process established? | Yes |
| Do you have a formal security incident response process documented and established? | Yes |
| Do you report app or service data breaches to supervisory authorities and individuals affected by the breach within 72 hours of detection? | Yes |
Questions
Questions or updates to any of the information you see here? Contact us!
| Information | Response |
|---|---|
| Does the app comply with the Health Insurance Portability and Accounting Act (HIPAA)? | No |
| Does the app comply with Health Information Trust Alliance, Common Security Framework (HITRUST CSF)? | N/A |
| Does the app comply with Service Organization Controls (SOC 1)? | No |
| Does the app comply with Service Organization Controls (SOC 2)? | No |
| Does the app comply with Service Organization Controls (SOC 3)? | No |
| Do you carry out annual PCI DSS assessments against the appand its supporting environment? | No |
| Is the app International Organization for Standardization (ISO 27001) certified? | Yes |
| Does the app comply with International Organization for Standardization (ISO 27018)? | No |
| Does the app comply with International Organization for Standardization (ISO 27017)? | No |
| Does the app comply with International Organization for Standardization (ISO 27002)? | No |
| Is the app Federal Risk and Authorization Management Program (FedRAMP) compliant? | No |
| Does the app comply with Family Educational Rights and Privacy Act (FERPA)? | N/A |
| Does the app comply with Children's Online Privacy Protection Act (COPPA)? | N/A |
| Does the app comply with Sarbanes-Oxley Act (SOX)? | No |
| Does the app comply with NIST 800-171? | No |
| Has the app been Cloud Security Alliance (CSA Star) certified? | No |
Questions
Questions or updates to any of the information you see here? Contact us!
| Information | Response |
|---|---|
| Do you have GDPR or other privacy or data protection requirements or obligations (such as CCPA)? | Yes |
| Does the app have an external-facing privacy notice that describes how it collects, uses, shares, and stores customer data? | Yes |
| Privacy Policy URL | https://www.anywhere365.io/terms-conditions |
| Does the app perform automated decision making, including profiling that could have a legal effect or similar impact? | No |
| Does the app process customer data for a secondary purpose not described in the privacy notice (i.e. marketing, analytics)? | No |
| Do you process special categories of sensitive data (i.e. racial or ethnic origin, political opinion, religious or philosophical beliefs, genetic or biometric data, health data) or categories of data subject to breach notification laws? | No |
| Does the app collect or process data from minors (i.e., individuals under the age of 16)? | No |
| Does the app have capabilities to delete an individual's personal data upon request? | Yes |
| Does the app have capabilities to restrict or limit the processing of an individual's personal data upon request? | Yes |
| Does the app provide individuals the ability to correct or update their personal data? | Yes |
| Are regular data security and privacy reviews performed (for example, Data Protection Impact Assessments or privacy risk assessments) to identify risks related to the processing of personal data for the app? | Yes |
Questions
Questions or updates to any of the information you see here? Contact us!
| Information | Response |
|---|---|
| Does your application integrate with Microsoft identity platform (Microsoft Entra ID) for single-sign on, API access, etc.? | Yes |
| Have you reviewed and complied with all applicable best practices outlined in the Microsoft identity platform integration checklist? | Yes |
| Does your app use the latest version of MSAL (Microsoft Authentication Library) or Microsoft Identity Web for authentication? | No |
| Does your app support Conditional Access policies? | Yes |
| If your app does not use one of the above libraries, what authentication library or libraries does it use? | oidc-client-ts, custom OIDC implementation |
| List the types of policies supported | Anywhere365 integrates directly with the customer’s Entra ID tenant for authentication. This allows customers to enforce their own Conditional Access policies as configured in their Entra ID environment. |
| Does your app support Continuous Access Evaluation (CAE) | No |
| Does your app store any credentials in code? | No |
| Apps and add-ins for Microsoft 365 might use additional Microsoft APIs outside of Microsoft Graph. Does your app or add-in use additional Microsoft APIs? | Yes |
Data access using Microsoft Graph
Graph Permission Permission Type Justification Microsoft Entra App ID Calendars.Read delegated To allow the WebAgent to display your own calendar and show upcoming events. 0f772604-4c95-41c8-a931-ec7213719e69 Calendars.Read.Shared delegated To allow the WebAgent to display calendar events from shared calendars, indicating whether colleagues are available to take a call. 0f772604-4c95-41c8-a931-ec7213719e69 People.Read delegated To allow the WebAgent to populate the contacts list and enable contact search. 0f772604-4c95-41c8-a931-ec7213719e69 Presence.Read delegated To allow the WebAgent to display your personal presence information. 0f772604-4c95-41c8-a931-ec7213719e69 Presence.Read.All delegated To allow the WebAgent to display the current presence of users in the contact list. 0f772604-4c95-41c8-a931-ec7213719e69 User.Read delegated To allow the WebAgent to sign you in and display basic information such as your display name. 0f772604-4c95-41c8-a931-ec7213719e69 User.Read.All delegated To allow the Admin Portal to search for colleagues and display their contact details, including corresponding manager details. 0f772604-4c95-41c8-a931-ec7213719e69 User.ReadBasic.All delegated To allow the WebAgent to search for colleagues and display their contact details, which is required for call transfers. 0f772604-4c95-41c8-a931-ec7213719e69 openid delegated Required for authentication and identity verification, allowing users to log in securely. 0f772604-4c95-41c8-a931-ec7213719e69 profile delegated Needed to retrieve basic user identity details and personalize the WebAgent experience. 0f772604-4c95-41c8-a931-ec7213719e69 Calls.AccessMedia.All application Required for media recording. 71240355-f973-44f0-af0c-f1fdd0275214 Calls.Initiate.All application Allows the app to initiate outbound calls 71240355-f973-44f0-af0c-f1fdd0275214 Calls.InitiateGroupCall.All application Allows the app to initiate outbound calls on behalf of agents 71240355-f973-44f0-af0c-f1fdd0275214 Calls.JoinGroupCall.All application This is required to let the Calling Bot Application join meetings as an app having advanced capabilities. 71240355-f973-44f0-af0c-f1fdd0275214 Calls.JoinGroupCallasGuest.All application This is required to let the Calling Bot Application join meetings as a guest user without advanced capabilities. 71240355-f973-44f0-af0c-f1fdd0275214 OnlineMeetings.Read.All application Retrieve information of online meetings, and validate if only allowed participants are in the meeting. 71240355-f973-44f0-af0c-f1fdd0275214 OnlineMeetings.ReadWrite.All application This is required to create online meetings that both the Customer and the Agent will join. 71240355-f973-44f0-af0c-f1fdd0275214 User.Read.All application This is used to convert User Principal Names into Object Ids required to invite colleagues into meetings. 71240355-f973-44f0-af0c-f1fdd0275214 Calendars.Read delegated To allow the WebAgent to display your own calendar and show upcoming events. ae301322-3bb5-49f6-bf58-014a5e059ca9 Calendars.Read.Shared delegated To allow the WebAgent to display calendar events from shared calendars, indicating whether colleagues are available to take a call. ae301322-3bb5-49f6-bf58-014a5e059ca9 People.Read delegated To allow the WebAgent to populate the contacts list and enable contact search. ae301322-3bb5-49f6-bf58-014a5e059ca9 Presence.Read delegated To allow the WebAgent to display your personal presence information. ae301322-3bb5-49f6-bf58-014a5e059ca9 Presence.Read.All delegated To allow the WebAgent to display the current presence of users in the contact list. ae301322-3bb5-49f6-bf58-014a5e059ca9 User.Read delegated To allow the WebAgent to sign you in and display basic information such as your display name. ae301322-3bb5-49f6-bf58-014a5e059ca9 User.Read.All delegated To allow the Admin Portal to search for colleagues and display their contact details, including corresponding manager details. ae301322-3bb5-49f6-bf58-014a5e059ca9 User.ReadBasic.All delegated To allow the WebAgent to search for colleagues and display their contact details, which is required for call transfers. ae301322-3bb5-49f6-bf58-014a5e059ca9 openid delegated Required for authentication and identity verification, allowing users to log in securely. ae301322-3bb5-49f6-bf58-014a5e059ca9 profile delegated Needed to retrieve basic user identity details and personalize the WebAgent experience. ae301322-3bb5-49f6-bf58-014a5e059ca9 Calls.AccessMedia.All application Required for media recording. ddecbc1f-b83e-4725-8535-a0d2fe3e5369 Calls.Initiate.All application Allows the app to initiate outbound calls ddecbc1f-b83e-4725-8535-a0d2fe3e5369 Calls.InitiateGroupCall.All application Allows the app to initiate outbound calls on behalf of agents ddecbc1f-b83e-4725-8535-a0d2fe3e5369 Calls.JoinGroupCall.All application This is required to let the Calling Bot Application join meetings as an app having advanced capabilities. ddecbc1f-b83e-4725-8535-a0d2fe3e5369 Calls.JoinGroupCallasGuest.All application This is required to let the Calling Bot Application join meetings as a guest user without advanced capabilities. ddecbc1f-b83e-4725-8535-a0d2fe3e5369 OnlineMeetings.Read.All application Retrieve information of online meetings, and validate if only allowed participants are in the meeting. ddecbc1f-b83e-4725-8535-a0d2fe3e5369 OnlineMeetings.ReadWrite.All application This is required to create online meetings that both the Customer and the Agent will join. ddecbc1f-b83e-4725-8535-a0d2fe3e5369 User.Read.All application This is used to convert User Principal Names into Object Ids required to invite colleagues into meetings. ddecbc1f-b83e-4725-8535-a0d2fe3e5369 Calls.AccessMedia.All application Required for media recording. fc323a43-fda2-4a68-9ee4-75961abd77a9 Calls.Initiate.All application Allows the app to initiate outbound calls fc323a43-fda2-4a68-9ee4-75961abd77a9 Calls.InitiateGroupCall.All application Allows the app to initiate outbound calls on behalf of agents fc323a43-fda2-4a68-9ee4-75961abd77a9 Calls.JoinGroupCall.All application This is required to let the Calling Bot Application join meetings as an app having advanced capabilities. fc323a43-fda2-4a68-9ee4-75961abd77a9 Calls.JoinGroupCallasGuest.All application This is required to let the Calling Bot Application join meetings as a guest user without advanced capabilities. fc323a43-fda2-4a68-9ee4-75961abd77a9 OnlineMeetings.Read.All application Retrieve information of online meetings, and validate if only allowed participants are in the meeting. fc323a43-fda2-4a68-9ee4-75961abd77a9 OnlineMeetings.ReadWrite.All application This is required to create online meetings that both the Customer and the Agent will join. fc323a43-fda2-4a68-9ee4-75961abd77a9 User.Read.All application This is used to convert User Principal Names into Object Ids required to invite colleagues into meetings. fc323a43-fda2-4a68-9ee4-75961abd77a9
This application does not have Additional APIs.
Questions
Questions or updates to any of the information you see here? Contact us!