Configure copilot features and customize settings

Important

This content is archived and is not being updated. For the latest documentation, go to Microsoft Copilot for Service overview. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview General availability
Users by admins, makers, or analysts Feb 28, 2024 Apr 2024

Business value

Copilot for Service gives your admins flexibility to enable and customize copilot features to best suit your agents' needs.

Feature details

Capabilities that will be available for admins through the Copilot for Service app include:

  • Global admins can enable or disable Copilot features or provide access to these features to a specific set of users.
  • Environment admins can enable or disable copilot features for each of their environments.
  • Environment admins can customize CRM entities and define what fields can be edited.

Geographic areas

This feature will be released into the following Microsoft Azure geographic area:

  • United States

See also

Turn on AI features in Copilot for Service (docs)