Complete work orders based on status

Important

This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for	Public preview	Early access	General availability
Admins, makers, marketers, or analysts, automatically	-	-	Dec 6, 2023

Business value

This feature adopts a status-driven approach to enhance flexibility in work order management. Save time to duplicate work orders that require follow-up by returning them to an unscheduled state after completing a booking.

Feature details

Frontline workers can now use a completed booking status to signal the need for follow-up work, returning the associated work order status to an unscheduled state. By optimizing the booking workflow, this feature ensures accurate work order statuses and simplifies the booking process. It introduces greater flexibility into the work order lifecycle, helping your booking data accurately reflect work order states, and keeping all team members informed and up to date.

Thank you for your idea

Thank you for submitting this idea:

• Allow for Completed Bookings to Keep Work Order Open

We listened to your idea, along with comments and votes, to help us decide what to add to our product roadmap.

See also

Create follow-up work order for a completed booking (docs)