Pin and unpin records in timeline
Important
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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Jul 31, 2023 |
Oct 2, 2023 |
Business value
Provide flexibility for your agents by allowing them to pin activities such as records to the top of the timeline so that they can quickly access them later.
Feature details
The pin and unpin capability provides flexibility for agents by keeping activities such as records visible at the top of the timeline. This helps agents save time by not requiring them to scroll an entire timeline to find the information they need.