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Enhanced UI for emergency calling

  • Artykuł

Important

This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for Public preview Early access General availability
Users, automatically - - Oct 30, 2023

Business value

An enhanced experience that displays an alert icon and UI text to indicate an emergency call is in progress helps agents be cognizant of their current situation.

Feature details

When the agent makes an emergency call, the interface now changes to display an alert icon and the UI text indicates that an emergency call is in progress.

Screenshot of the intuitive and enhanced UI that indicates an emergency call is in progress.

See also

How emergency calls work (docs)