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Enhanced dialing experience available out of the box

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Important

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Enabled for Public preview Early access General availability
Users, automatically - Oct 2, 2023 Feb 29, 2024

Business value

The refined dialer experience with new capabilities makes it easier for agents to call customers. This feature is now available by default. The improved capabilities include number country and region detection, and allow agents to edit and format numbers, view recent calls, and choose outbound numbers to place calls.

Feature details

The enhanced dialing experience will be enabled by default. The improvements include:

  • Number typing and editing.
  • Number formatting.
  • Number country/region detection.
  • Recent calls list.
  • Select supported countries/regions to call.
  • Agents can select the outbound number to call with.
  • Auto focus on number input on open.