Empower users with conversational product help and guidance
Important
This content is archived and is not being updated. For the latest documentation, go to What's new or changed in Dynamics 365 Supply Chain Management. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | 
Nov 15, 2023 |
Apr 2024 |
Business value
Dynamics 365 Supply Chain Management provides a rich set of capabilities for supporting organizations’ business processes. The breadth of functionality means that, as with most business applications, users require training to get started and need to acquire a fair amount of experience before they can become proficient. In the meantime, users must rely on the availability of experts and support from partners or Microsoft along the learning journey. Now, with Copilot and innovative in-product, AI-based, contextual help, users can quickly find the information they need in their natural language to rapidly unlock the full potential of Supply Chain Management.
Feature details
Contextual, generative AI-based, in-product help will transform the user experience while catering to each user's role and daily tasks.
Users can use plain language to ask how to complete various tasks, such as:
- How can I send my sales order to the warehouse for picking?
- How can I reopen a closed inventory period?
- How can I commence cycle counting?
Users may also ask for help to configure business processes; for example:
- Which fields should I fill out for an item before adding it to a sales order?
- How can I set up lead-time management?
It's also possible to get information about key concepts in Supply Chain Management, such as:
- What are storage dimensions used for?
Copilot data processing is available in the United States and Europe, can be enabled in most countries, and supports multiple languages.
Geographic areas
This feature will be released into the following Microsoft Azure geographic areas:
- Germany
- Norway
- Switzerland
- United States
- Europe
- United Kingdom
- France