msdyn_occhannelstateconfiguration Entity Reference

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

Channel State Configuration

Added by: Omnichannel – Base Solution

Messages

Message	Web API Operation	SDK Assembly
Create	POST [org URI]/api/data/v9.1/msdyn_occhannelconfigurations See Create	CreateRequest or Create
Delete	DELETE [org URI]/api/data/v9.1/msdyn_occhannelconfigurations(msdyn_occhannelconfigurationid) See Delete	DeleteRequest or Delete
IsValidStateTransition	IsValidStateTransition Function	IsValidStateTransitionRequest
Retrieve	GET [org URI]/api/data/v9.1/msdyn_occhannelconfigurations(msdyn_occhannelconfigurationid) See Retrieve	RetrieveRequest or Retrieve
RetrieveMultiple	GET [org URI]/api/data/v9.1/msdyn_occhannelconfigurations See Query Data	RetrieveMultipleRequest or RetrieveMultiple
SetState	PATCH [org URI]/api/data/v9.1/msdyn_occhannelconfigurations(msdyn_occhannelconfigurationid) Update statecode and statuscode properties.	SetStateRequest
Update	PATCH [org URI]/api/data/v9.1/msdyn_occhannelconfigurations(msdyn_occhannelconfigurationid) See Update	UpdateRequest or Update

Entity Properties

Property	Value
CollectionSchemaName	msdyn_occhannelstateconfigurations
DisplayCollectionName	Channel State Configurations
DisplayName	Channel State Configuration
EntitySetName	msdyn_occhannelstateconfigurations
IsBPFEntity	False
LogicalCollectionName	msdyn_occhannelstateconfigurations
LogicalName	msdyn_occhannelstateconfiguration
OwnershipType	OrganizationOwned
PrimaryIdAttribute	msdyn_occhannelstateconfigurationid
PrimaryNameAttribute	msdyn_name
SchemaName	msdyn_occhannelstateconfiguration

Writable attributes

These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

• ImportSequenceNumber
• msdyn_autocloseliveworkitemafter
• msdyn_name
• msdyn_occhannelconfigurationid
• msdyn_occhannelstateconfigurationId
• msdyn_ocliveworkitemstate
• msdyn_showconfirmationonsessionclose
• OverriddenCreatedOn
• statecode
• statuscode
• TimeZoneRuleVersionNumber
• UTCConversionTimeZoneCode

ImportSequenceNumber

Property	Value
Description	Sequence number of the import that created this record.
DisplayName	Import Sequence Number
Format	None
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	importsequencenumber
MaxValue	2147483647
MinValue	-2147483648
RequiredLevel	None
Type	Integer

msdyn_autocloseliveworkitemafter

Property	Value
Description	Time duration in minutes after which the work item becomes target for auto closure
DisplayName	Auto close conversation after
Format	Duration
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_autocloseliveworkitemafter
MaxValue	2147483647
MinValue	0
RequiredLevel	None
Type	Integer

msdyn_name

Property	Value
Description	The name of the custom entity.
DisplayName	Name
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_name
MaxLength	100
RequiredLevel	ApplicationRequired
Type	String

msdyn_occhannelconfigurationid

Property	Value
Description	Unique Identifier of the associated channel configuration
DisplayName	Channel Configuration
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_occhannelconfigurationid
RequiredLevel	ApplicationRequired
Targets	msdyn_occhannelconfiguration
Type	Lookup

msdyn_occhannelstateconfigurationId

Property	Value
Description	Unique identifier for entity instances
DisplayName	Channel State Configuration
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	msdyn_occhannelstateconfigurationid
RequiredLevel	SystemRequired
Type	Uniqueidentifier

msdyn_ocliveworkitemstate

Property	Value
Description	State of the conversation where the config is applicable
DisplayName	Conversation State
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_ocliveworkitemstate
RequiredLevel	ApplicationRequired
Type	Picklist

msdyn_ocliveworkitemstate Options

Value	Label
0	Open
1	Active
2	Waiting
3	Closed
4	Wrap-up

msdyn_showconfirmationonsessionclose

Property	Value
Description	(Currently unused)
DisplayName	Show confirmation on session close
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_showconfirmationonsessionclose
RequiredLevel	ApplicationRequired
Type	Boolean

msdyn_showconfirmationonsessionclose Options

Value	Label
1	Yes
0	No

DefaultValue: False

OverriddenCreatedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time that the record was migrated.
DisplayName	Record Created On
Format	DateOnly
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	overriddencreatedon
RequiredLevel	None
Type	DateTime

statecode

Property	Value
Description	Status of the Channel State Configuration
DisplayName	Status
IsValidForCreate	False
IsValidForForm	True
IsValidForRead	True
LogicalName	statecode
RequiredLevel	SystemRequired
Type	State

statecode Options

Value	Label	DefaultStatus	InvariantName
0	Active	1	Active
1	Inactive	2	Inactive

statuscode

Property	Value
Description	Reason for the status of the Channel State Configuration
DisplayName	Status Reason
IsValidForForm	True
IsValidForRead	True
LogicalName	statuscode
RequiredLevel	None
Type	Status

statuscode Options

Value	Label	State
1	Active	0
2	Inactive	1

TimeZoneRuleVersionNumber

Property	Value
Description	For internal use only.
DisplayName	Time Zone Rule Version Number
Format	None
IsValidForForm	False
IsValidForRead	True
LogicalName	timezoneruleversionnumber
MaxValue	2147483647
MinValue	-1
RequiredLevel	None
Type	Integer

UTCConversionTimeZoneCode

Property	Value
Description	Time zone code that was in use when the record was created.
DisplayName	UTC Conversion Time Zone Code
Format	None
IsValidForForm	False
IsValidForRead	True
LogicalName	utcconversiontimezonecode
MaxValue	2147483647
MinValue	-1
RequiredLevel	None
Type	Integer

Read-only attributes

These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.

• CreatedBy
• CreatedByName
• CreatedByYomiName
• CreatedOn
• CreatedOnBehalfBy
• CreatedOnBehalfByName
• CreatedOnBehalfByYomiName
• ModifiedBy
• ModifiedByName
• ModifiedByYomiName
• ModifiedOn
• ModifiedOnBehalfBy
• ModifiedOnBehalfByName
• ModifiedOnBehalfByYomiName
• msdyn_occhannelconfigurationidName
• OrganizationId
• OrganizationIdName
• VersionNumber

CreatedBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the user who created the record.
DisplayName	Created By
IsValidForForm	True
IsValidForRead	True
LogicalName	createdby
RequiredLevel	None
Targets	systemuser
Type	Lookup

CreatedByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdbyname
MaxLength	100
RequiredLevel	None
Type	String

CreatedByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdbyyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

CreatedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time when the record was created.
DisplayName	Created On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	createdon
RequiredLevel	None
Type	DateTime

CreatedOnBehalfBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the delegate user who created the record.
DisplayName	Created By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	createdonbehalfby
RequiredLevel	None
Targets	systemuser
Type	Lookup

CreatedOnBehalfByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdonbehalfbyname
MaxLength	100
RequiredLevel	None
Type	String

CreatedOnBehalfByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdonbehalfbyyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

ModifiedBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the user who modified the record.
DisplayName	Modified By
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedby
RequiredLevel	None
Targets	systemuser
Type	Lookup

ModifiedByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedbyname
MaxLength	100
RequiredLevel	None
Type	String

ModifiedByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedbyyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

ModifiedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time when the record was modified.
DisplayName	Modified On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedon
RequiredLevel	None
Type	DateTime

ModifiedOnBehalfBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the delegate user who modified the record.
DisplayName	Modified By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedonbehalfby
RequiredLevel	None
Targets	systemuser
Type	Lookup

ModifiedOnBehalfByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedonbehalfbyname
MaxLength	100
RequiredLevel	None
Type	String

ModifiedOnBehalfByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedonbehalfbyyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

msdyn_occhannelconfigurationidName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_occhannelconfigurationidname
MaxLength	100
RequiredLevel	None
Type	String

OrganizationId

Added by: Active Solution Solution

Property	Value
Description	Unique identifier for the organization
DisplayName	Organization Id
IsValidForForm	False
IsValidForRead	True
LogicalName	organizationid
RequiredLevel	None
Targets	organization
Type	Lookup

OrganizationIdName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	organizationidname
MaxLength	100
RequiredLevel	SystemRequired
Type	String

VersionNumber

Added by: Active Solution Solution

Property	Value
Description	Version Number
DisplayName	Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	versionnumber
MaxValue	9223372036854775807
MinValue	-9223372036854775808
RequiredLevel	None
Type	BigInt

Many-To-One Relationships

Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName.

msdyn_msdyn_occhannelconfiguration_msdyn_occhannelstateconfiguration_occhannelconfigurationid

See msdyn_occhannelconfiguration Entity msdyn_msdyn_occhannelconfiguration_msdyn_occhannelstateconfiguration_occhannelconfigurationid One-To-Many relationship.

Related information

Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service